Vienna Hotel (Shantou Chaoyang Center Branch) Reviews

Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of the hotel. Your satisfaction is the driving force for our continuous progress. We will pay attention to your feedback and feedback to the upper level, and continuously improve our service quality, hoping to bring you more value and a better stay experience. The hotel has added a leisure and entertainment gym on the 6th floor. You are welcome to experience it. If you come here next time, I hope to book this hotel again. Looking forward to seeing you again!

Response from Property: Dear guests, hello! Thank you very much for your five-star review. It is our honor to make your stay satisfactory! Xiaoweijia has many room types, with a total of 157 guest rooms and multiple conference rooms, which can meet the various needs of different groups of people. The transportation is also very convenient, and it is close to the Chaoyang Expressway intersection. In addition, Xiaowei's home has a free laundry room and a buffet breakfast for you to choose from. Thank you again for your support and look forward to your visit again!

Response from Property: We have confirmed that we have met the right person. Thank you for your five-star praise for our hotel lady. All the staff of Xiaoweijia thank you for your affirmation. Xiaoweijia has many room types, a total of 157 rooms, and multiple conference rooms, which can meet the various needs of different groups of people. The transportation is also very convenient, close to the Chaoyang Expressway intersection. There are also free shoe polishing machines and sweet springs in the hotel lobby. We will continue to work hard to live up to your praise. Thank you again for your praise of the hotel, looking forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear distinguished guest, thank you for choosing Vienna Hotel Chaoyang Center. The hotel pays great attention to the customer's stay experience. From the perspective of accommodation, food and behavior, it is committed to providing a comfortable, healthy and safe stay environment for every guest who comes to the hotel. At the same time, the hotel has a free parking lot and a total of 157 guest rooms of various types, which can meet the stay needs of various customers. The hotel is also a comprehensive building with everything you need for eating, drinking and playing. Welcome to experience it again next time!

Response from Property: Dear guest, hello! Thank you very much for your support of the hotel and for giving a thumbs up to the front desk lady. It is our honor to make you satisfied with your stay! You can ask the front desk guys and girls for service instructions on eating, drinking and having fun during your stay at any time. Everyone is happy to add color to your trip. The hotel lobby is equipped with self-service reading books, self-service tea, sweet springs, etc. A leisure and entertainment fitness room has also been added on the 6th floor. Welcome to experience it again next time!

Response from Property: Dear guests, hello! Thank you very much for your affirmation of our hotel and your praise for us. Your satisfaction is the driving force for our efforts. Xiaoweijia also provides free breakfast and coffee, free self-service laundry, free parking, and convenient transportation. Xiaowei sincerely welcomes you to come and experience your stay again!

Response from Property: We have confirmed that we have met the right person. Thank you for your five-star praise for our hotel service and hygiene. All the staff of Xiaoweijia thank you for your affirmation. Xiaoweijia has many room types, a total of 157 rooms, and multiple conference rooms to meet the various needs of different groups of people. It is close to the Chaoyang Expressway intersection, with convenient transportation and easy access. In addition, there are many services such as free self-service laundry rooms on the 12th floor of Xiaoweijia. Thank you again for your support and wish you good health and happiness in all seasons!

Response from Property: We have confirmed our eyes and found the right person. Thank you for your five-star praise for our service and gym. All the staff of Xiaoweijia appreciate your affirmation. Xiaoweijia has many room types, a total of 157 guest rooms and multiple conference rooms, which can meet the various needs of different groups of people. The transportation is also very convenient, close to the Chaoyang Expressway intersection. In addition, there are many services such as free self-service laundry room on the 12th floor of Xiaoweijia. Thank you again for your support. Xiaoweijia is constantly updating and looking forward to meeting you in a better state next time. I wish you good health!

Response from Property: Dear guest, thank you very much for your review of the hotel in your busy schedule. We are deeply sorry and regretful for your experience during your stay in the hotel. Because the deluxe king-size bed room you booked is by the road, we are unable to upgrade your room due to the large number of guests during the Spring Festival. During your stay, if you have any questions, you can call the front desk "0" or call the room duty manager, and we will solve them for you as soon as possible. We will also pay attention to the problems you mentioned and make rectifications. I hope to give us a chance to apologize to you. I hope you can book this hotel again next time you come here and feel our changes. Xiaowei sincerely welcomes you to come and experience your stay again!

Response from Property: Dear guest, hello! Thank you very much for staying at Vienna Hotel. We are very sorry for your unpleasant experience during this trip. We will investigate the odor problem you reported and arrange for someone to deal with it. We will negotiate with the contractor to improve the breakfast problem. We will strengthen training for the front desk to improve our service. For the noise problem, our room has double-layer window glass. You can close the window tightly. If you have any questions during your stay, you can call us as soon as possible. Xiaowei is online 24 hours a day. We will deal with related problems for you as soon as possible. We will work hard to improve our service and quality. I hope you can see Xiaowei's progress next time you come. I wish you good health and all the best!

Response from Property: Dear guest, hello! Thank you very much for staying at Vienna Hotel and thank you for your valuable comments. We deeply regret your experience during your stay at the hotel. Regarding the safety issues you reported, the hotel has 24-hour security patrols, and there will be no problems you are worried about. We will investigate and repair the sofa cigarette hole problem later to improve the quality of our guest rooms. For noise issues, we will actively communicate with the bar. In addition, if you have any questions during your stay, you can call the front desk number "0" or the duty manager's mobile phone number through the landline to give feedback, and we will actively deal with it. If you come here next time, I hope you can choose this hotel again and give us a chance to correct it. In addition, Xiaoweijia has added a leisure and entertainment fitness room on the 6th floor. Xiaoweijia is constantly updating. Xiaowei sincerely welcomes your next visit!

Response from Property: Dear guest, thank you very much for your review of the hotel in your busy schedule. We are deeply sorry and regretful for your experience during your stay. During your stay, if you have any questions, you can call the front desk "0" or call the room duty manager, and we will handle it for you immediately. We will actively feedback on the problems you mentioned and make corrections. I hope you can book our hotel again next time you come here and give us a chance to witness our changes. Xiaowei sincerely welcomes you to stay again.

Response from Property: Thank you for your five-star praise for the hotel service. I love you! I am really happy to see your praise. It is great to be praised! Xiaoweijia has a 24-hour service butler online and a 24-hour robot to serve you all day. In addition, there is self-service tea and Ganquan shoe polishing machine in the lobby, a buffet restaurant on the 3rd floor, and a free self-service laundry room on the 12th floor. Thank you again for your praise and sincerely hope to see you next time.

Response from Property: Dear guests, thank you very much for choosing Vienna Shantou Chaoyang Center! Thank you very much for your five-star praise for our service. Your satisfaction is our driving force for continuous progress. We will continue to work hard and constantly improve our service quality, hoping to bring you more value and a better stay experience. If you have any questions during your stay, you can call the front desk "0" and we will solve the problem for you! In addition, a leisure and entertainment fitness room has been added on the 6th floor of Xiaoweijia. Welcome to experience it next time!