Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center) Reviews
Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)
1th Floor, Baolin International Gold Jewelry Exchange Center, 29 Shuitian 2nd Street, Shuibei Community, Cuizhu Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center) Guest Reviews
4.4/5
507 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(507)
Positive reviews(481)
Reviews with photos/video(185)
Friendly front desk staff(40)
Many amenities(38)
Easy to get around(38)
Convenient for shopping(15)
Close to metro(12)
Good Internet(10)
Amazing natural light(8)
Excellent room layout(8)
Negative reviews(26)
Anonymous User
Zhixiang Audio-Visual Double Bed Room With Smart Curtains And Video Streaming Membership
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 3, 2024
It can be said to be one of the newest and cleanest places to stay nearby. Before coming here, I looked at many hotels and B&Bs in the surrounding area. The ones that were close were not very close, but the ones that were slightly better were too far away. Finally, I picked and chose. I found out that this store was very new just opened last year. Then I came to the hotel and checked out the room before booking. I was very satisfied with the room, whether it was decoration, facilities or cleanliness. It was super nice and new. I came down to book a room right away after seeing the room. I don’t know about this store if I haven’t stayed there. I will come back next time once I stay there.
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly~
Zhongxiangxiaohuo
Special Queen Room
Stayed in Apr 2024
Solo travelers
9 review
0.8/5
Posted on Apr 10, 2024
The white clothes were dyed yellow by the clothes rack. I asked the front desk, but they ignored me. The service attitude was extremely bad. There were replacement towels and quilt covers everywhere.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and taking the time to share your stay experience here. I am very sorry that your stay did not meet your expectations. In response to the questions you have raised, the hotel will strengthen service training for hotel staff to avoid such a situation from happening again. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.
Guest User
Hotel Room (Double Bed)
Stayed in Jan 2024
Business travelers
2 review
1.0/5
Posted on Jan 14, 2024
If I could, I wouldn't give it a single star!
1. The room is very small
2. The odor is very serious
3. The hygiene is very poor and there are bugs everywhere.
4. We came to the front desk to change rooms. It turned out that the larger room was cheaper. Fortunately, we paid the difference. Do you pay the difference to the customer?
5. The security and hygiene at the hotel entrance are also extremely poor.
Please don't go to this store, you will regret it!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. The hotel will have seasonal events in the near future and we look forward to your participation! We welcome you to stay again!
Guest User
Zhixiang Audio-Visual Double Bed Room With Smart Curtains And Video Streaming Membership
Stayed in Apr 2024
Couples
1 review
0.5/5
Posted on Apr 18, 2024
It was a really bad experience. It was the first time I encountered so many mosquitoes. I really got used to it. The negative reviews are very bad. I will definitely give negative reviews.
Original TextTranslated by Google
Response from Property: I'm very sorry to bring you a bad experience. Summer has also entered in Shenzhen. Because the windows are opened for ventilation after cleaning, mosquitoes will come in. We also have mosquito repellent liquid in each room, which is also very good. Thank you for your feedback on this issue. We will also improve this issue.