Yado Hotel (Yuanling subway station, Shenzhen) Reviews

Response from Property: Dear guest, we are very happy to give you such a satisfactory experience! We will continue to keep the room clean and tidy and the air conditioning in good condition, and will also continue to improve the quality of the service team. We look forward to your next stay!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest, because we are a newly renovated hotel, there will be more guests during the National Day. Guests may check in at three o'clock, which affects your rest. We are really sorry. We will immediately strengthen the security and management of the hotel to avoid similar situations again. We hope to give you a quiet accommodation environment and look forward to your understanding and choice again.

Response from Property: Dear guest, we are very sorry that you encountered problems with the odor in the room, ineffective communication and poor service attitude during your stay. We are deeply guilty and responsible for bringing you such an unpleasant experience. We will immediately conduct a thorough investigation and treatment of the odor problem in the room to ensure that the source of the odor is completely resolved. At the same time, we will also seriously deal with relevant service personnel, strengthen training and management, and improve service awareness and quality. We sincerely apologize for the hurt and trouble caused to you. We hope you can give us a chance to make up for your dissatisfaction with practical actions. We look forward to your visit again.

Response from Property: Dear guest, we are very sorry that you encountered many problems such as damaged electric kettle, unstable hot water, poor sound insulation, and charges for watching TV series on the screen during your stay. We are deeply guilty and sorry for bringing you such a poor experience. . Regarding the damage to the electric water heater, we will repair or replace it immediately to ensure that similar problems will not happen again; for the problems of unstable hot water and poor sound insulation, we will also conduct comprehensive inspections and improvements to improve the comfort of the facilities and environment. Regarding the charging situation for watching TV series on the screen, we will re-examine the relevant policies and consider whether we can provide a more convenient and reasonable solution. We deeply apologize to you again and hope you can give us a chance to take practical actions to improve your dissatisfaction. We look forward to your visit again.

Response from Property: Dear, our hearts are very heavy when we see your negative review. We will immediately conduct a thorough investigation into the issues you mentioned. If the situation is true, we will severely punish the relevant responsible persons and conduct a comprehensive review and adjustment of the hotel's business model and image. At the same time, we sincerely apologize to you and hope that you can give us a chance to prove our sincerity and determination with high-quality services and actual changes. We will work hard to let you see the results of our rectifications and regain your recognition

Response from Property: Dear guest, we are very sorry that you had an unsatisfactory experience with the attitude of the front desk guy and the room-related facilities during your stay. We have paid attention to your feedback. Regarding the poor attitude of the front desk guy, we will conduct serious investigation and handling, and strengthen the training of employees' service awareness and attitude to ensure that this kind of situation will not happen again. Regarding the issue of no telephone in the room and the front desk not being able to call guests, we will improve the relevant regulations and procedures as soon as possible to provide guests with more convenient services. At the same time, we will also evaluate and improve the situation of small rooms and poor sound insulation, and strive to improve the comfort and quality of the rooms. We sincerely apologize to you again and hope you can give us a chance to see our improvements and efforts.

Response from Property: Dear guest, we are very sorry for bringing you a bad experience. We are well aware of the importance of hygiene to the hotel, and it is our dereliction of duty that such a situation occurs. We have immediately strengthened health management and supervision, and conducted comprehensive and thorough cleaning and disinfection of relevant areas to ensure that similar situations will not occur again in the future. We hope you can give us a chance to make corrections and experience our hotel's high-quality service and good environment again. We look forward to your next visit.