Hotel Kapok Shenzhen Bay

Hotel Kapok Shenzhen Bay Reviews

Hotel Kapok Shenzhen Bay

No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054, ChinaView Hotel Details
Hotel Kapok Shenzhen Bay
Hotel Kapok Shenzhen BayHotel Kapok Shenzhen BayHotel Kapok Shenzhen Bay
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Hotel Kapok Shenzhen Bay Guest Reviews

4.7/5
Outstanding
3188 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3188)
Positive reviews(3122)
Reviews with photos/video(508)
Great location(432)
Friendly front desk staff(358)
Loved the view(212)
Delicious breakfast(145)
Convenient for shopping(74)
Stayed multiple times(56)
Excellent afternoon tea(18)
Nice bathtub(16)
Negative reviews(66)
Anonymous User
Deluxe Twin Bed City View Room
Stayed in Mar 2024
Couples
24 review
5.0/5
Outstanding
Posted on Mar 24, 2024
The hotel has nice view, staff are friendly and made decorations for my birthday. Room is clean, mini bar is free
Response from Property: Dear customer, hello! Thank you very much for choosing the Kapok Hotel and for your attention and recognition. Your support and encouragement are the driving force behind our continuous progress. May our sunny and warm service bring you a supreme service experience. Welcome to visit again!
Gudu6161
Deluxe Twin Bed City View Room
Stayed in Sep 2024
Couples
2 review
3.2/5
Posted on Sep 23, 2024
Location of hotel is very convenient. However, the hotel rate was over priced as I stayed another hotel of same group, it was much cheaper than this one. The carpet inside the room was dirty to me and the furniture was old. Service of hotel assistants were politely.
Response from Property: Dear guests Hello! Thank you for choosing Kapok Hotel, we are very happy that you have a pleasant stay in the hotel experience, and thank you for your valuable advice to the hotel, we will continue to work hard, provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Jacky
Superior King Bed Room
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Free Update to better view and bigger room , great job and thanks to front desk receptionist Mu!
Response from Property: Your satisfaction is our greatest pride, to maintain high-quality service is our unremitting pursuit, and look forward to the next meeting and wish you all the best, all the best!
Anonymous User
Deluxe King Bed City View Room
Stayed in Jan 2024
Business travelers
5 review
3.2/5
Posted on Feb 15, 2024
The amenities can be better. Bed is comfortable. Nice location
Response from Property: Thank you for staying at Kapok Hotel and your feedback on your stay. We are very sorry that your stay did not meet your expectations. We sincerely hope to contact you for more details, in order to make the corresponding improvement. You can dial the hotel switchboard and we feedback valuable suggestions, hope our improvement can welcome you again!
Guest User
Deluxe King Room With Landmark View
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Oct 18, 2023
There, we stayed for seven days. We simply adored it due to the huge area and breathtaking views. Additionally great were the breakfasts. Highly advised.
Response from Property: Dear guests,We are glad that you had a wonderful holiday with your friends in our hotel. Your comments are the best affirmation and encouragement to our service. We look forward to your visit again!
Ming
Deluxe King Bed City View Room
Stayed in Apr 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Very good and comfortable. Friendly staff ang good environment.
Response from Property: Your satisfaction is our greatest pride, and maintaining high-quality service is our unremitting pursuit. We look forward to seeing you again next time and wish you all the best and all the best!
Lunwawa
Deluxe King Bed City View Room
Stayed in Sep 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Sep 18, 2023
booked a one night stay for westlife concert. the location is great - less than 2 minute walk to the concert stadium, less than 5 minute walk to one of shenzhen biggest luxury shopping mall. breakfast at the level 21 was good with a wide variety of food choices and good view - appreciate the egg menu. hotel staff is very polite and efficient, fast check in check out process. clean and spacious room with toiletries.
Response from Property: Dear customers, thank you for your choice and high opinion of our hotel. Let the customer satisfaction is our hotel service tenet, look forward to your next visit, we will serve you wholeheartedly! Have a nice life!
Expat
Deluxe King Bed City View Room
Stayed in Feb 2023
Solo travelers
120 review
4.7/5
Amazing
Posted on Mar 6, 2023
Close to park, sports, malls, and restaurants. No service was used. I got late checkout. Great views. More secluded in Nanshan, but part of all the things.
6/12
Response from Property: Hello, Little Lord! Thank you for coming! Unfortunately, this did not give you a very satisfactory experience, the hotel will redouble its efforts to strive for your 100 points of recognition. Looking forward to your next visit OH. May your life be warm, peaceful and joyful!
Guest User
Deluxe King Bed Wide View Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Good service. Nice and clean. Good location
Response from Property: Satisfaction only the beginning, no end, we will use the sincerity, sincerity, heart, love to look forward to your next visit! I wish you a good mood every day!
Guest User
Deluxe King Bed City View Room
Stayed in May 2024
Solo travelers
3 review
2.2/5
Posted on May 27, 2024
room is very small
Response from Property: Distinguished Guests, see your comments, we are very sad not to give you a satisfactory experience, this is our greatest regret. For your reflection of the problem we have shared to the relevant departments of the hotel, about the room area, different room size, recommend you choose to stay in the hotel next suite, experience a different kapok hotel oh. Again, I apologize for the inconvenience. Wish You Good Luck and good health!
KARTHIK
Deluxe King Bed City View Room
Stayed in Aug 2022
Business travelers
8 review
4.7/5
Amazing
Posted on Sep 7, 2022
Great location. Good view. Breakfast was good.
Response from Property: Dear guests, thank you for choosing to stay in the hotel and give the evaluation, your recognition and advice is our driving force, looking forward to the next to bring you a more perfect stay experience.
Guest User
Deluxe King Bed City View Room
Stayed in Jul 2022
Other
1 review
3.5/5
Posted on Jul 26, 2022
Good location, rooms could be better.
Response from Property: Thank you very much for your choice of our hotel, and thank you very much for your valuable opinions and suggestions, we will try to improve, to provide you with satisfactory service is our duty, looking forward to your visit again, we will provide you with better service!
Guest User
Superior King Bed Room
Stayed in Oct 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Very clean, the service is really good! You can reach Vientiane City by walking about 200 meters. The hotel is in the city center and it is very convenient to take a taxi! It is very convenient to eat, drink and have fun. I highly recommend it to my friends! It is worth staying again.
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Response from Property: Dear customer, thank you for your praise. Our hotel is committed to creating the best rest environment, the most sincere service, and clean sanitary conditions for customers. I am very glad that you like it and welcome you to come again!
Guest User
Deluxe King Bed Sea View Room
Stayed in Sep 2024
Couples
26 review
5.0/5
Outstanding
Posted on Sep 24, 2024
The hotel is in a good location. Walk out of the hotel and take the escalator to MixC, which is quite close to Talent Park. The room design is quite reasonable. The bay view room can see the beautiful view of Shenzhen Bay. The hotel breakfast is very rich. The overall feeling is very good and worth recommending.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Kapok Hotel and giving us your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. We hope that our sunny and warm service will bring you the supreme service experience. Welcome to visit us again!
Guest User
Superior King Bed Room
Stayed in Sep 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Sep 27, 2024
The hotel service is warm, clean and tidy, the hotel location is excellent, Xiao Liang is as considerate as always, every time is a comfortable and pleasant stay experience! During the stay, her colleague Xiao Pan also provided very good service, which was a great handover! The executive lounge is very quiet, with rich tea and desserts, a good place for leisure and chat.
Original TextTranslated by Google
Response from Property: Dear customers, thank you very much for your support. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!