Lavande Hotel (Shezhen University Town Metro Station)

Lavande Hotel (Shezhen University Town Metro Station) Reviews

Lavande Hotel (Shezhen University Town Metro Station)

Pingshan 1st Road (Dayuan Industrial Park), Nanshan District, Shenzhen, Guangdong, 518000, ChinaView Hotel Details
Lavande Hotel (Shezhen University Town Metro Station)
Lavande Hotel (Shezhen University Town Metro Station)Lavande Hotel (Shezhen University Town Metro Station)Lavande Hotel (Shezhen University Town Metro Station)
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Lavande Hotel (Shezhen University Town Metro Station) Guest Reviews

4.7/5
Outstanding
905 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(905)
Positive reviews(875)
Reviews with photos/video(124)
Classy environment(112)
Easy to get around(71)
Friendly front desk staff(58)
Quiet & comfortable(54)
Close to metro(29)
Delicious breakfast(23)
Perfect for business trips(20)
Stayed multiple times(9)
Negative reviews(30)
sabmiglight
Business Double Room
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jul 27, 2024
We arrived at midnight but they were very accommodating. Rooms are big and very clean
Mansour_HZ
Standard Single Room
Stayed in Oct 2021
Business travelers
17 review
3.7/5
Posted on Nov 3, 2021
It's clean and the front desk are so nice! I wish the door to the main street (close to Sheraton) was opened though
Response from Property: Dear guest, first of all, thank you for your valuable time to leave your comments here. We are very pleased to see your satisfactory check-in experience. During the epidemic prevention period, the industrial area is uniformly set up to enter the hotel from the main gate. We still look forward to your next stay and continue to provide us with valuable opinions and suggestions!
Shuipingzuodexiannvyueyue
Business Room (2 Beds)
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
This stay was a good experience. Today (April 21) before leaving Shenzhen to go home, I experienced the robot food delivery. The experience was good. The robot was so cute. I will book this hotel again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Thank you for your support. I feel great and all the fatigue of the day has disappeared!
ConnieChan3720
Business Room (2 Beds)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 9, 2024
The price is high, the environment is comfortable, the bathroom in the room is clean, there are two separate beds, the room is of suitable size, there are windows, the environment is quiet, and the hotel price is affordable. Transportation is convenient.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for taking the time to leave your review here. We are very happy to see that you are satisfied with your stay. We welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions!
Guest User
Business Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The service was good and this stay was ok.
Original TextTranslated by Google
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli!
Linsheng
Business Double Room
Stayed in Dec 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 18, 2024
This is my first time staying at Lavande. I think it's okay. It's clean and sanitary. The bed and pillows are just right in softness and hardness. The room also comes with its own speakers that play the music set by the hotel. It would be better if it can connect to the Bluetooth of your mobile phone.
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Response from Property: Hee hee, dear, meeting each other is a kind of fate! Xiaoli has been waiting for the arrival of her bride 24 hours a day! It’s very tiring to see you, but sleeping on a mousse mattress will definitely relieve fatigue. Coupled with the lavender-scented natural toiletries customized by a French professional skin care brand, it will help your health. If you like these, there are activities. Take them home! Dear, there will be different surprises next time we meet! If you like us, come often and make appointments with us!
Guest User
Business Double Room
Stayed in Oct 2023
Business travelers
1 review
3.0/5
Posted on Oct 26, 2023
The breakfast was 9.9 KFC, the room rate was dozens of dollars, and the room was very noisy!!!
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable comments are very important to us. We will distribute them to relevant departments to improve the quality of facilities and equipment. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. I look forward to seeing you again.
Guest User
Standard Single Room
Stayed in Apr 2024
Business travelers
11 review
3.7/5
Posted on Apr 24, 2024
The hotel has convenient transportation and there are many places to eat nearby. The environment is average and the rooms are relatively small. Such an expensive hotel does not even have a razor, which brings a lot of inconvenience to men. It is recommended to improve it!
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Response from Property: Thank you for taking the time to give Xiaoli some pertinent suggestions despite your busy schedule. Xiaoli will definitely consider your opinions and suggestions seriously. Thank you for choosing our store to stay. Welcome to stay again next time!
Guest User
Business Double Room
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 7, 2024
The room is very clean, the front desk service is very good, the surrounding is very quiet, the environment is very good, and the price-performance ratio is very high! The hotel is very conveniently located and easy to find
Original TextTranslated by Google
Response from Property: Thank you for your support. I feel great and all the fatigue from the day has disappeared! The cotton products in the rooms of Xiaoli Hotel are all star Asian cotton brand linens and international brand mousse mattresses. The prices of Xiaoli Hotel are very favorable and cost-effective. Join as a member to get more rights! Every customer is Xiaoli’s friend. If you like Xiaoli, come to Xiaoli often!
Guest User
Standard Single Room
Stayed in Mar 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Mar 12, 2024
Hygiene: Good hygiene. Facilities: Good facilities, air conditioning performance is very good. Environment: Good environment. Service: Good service. Breakfast: Good breakfast, with bacon, eggs, fried noodles, and vegetables, a good combination
Original TextTranslated by Google
Response from Property: My darling, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your recognition and support of us. We will definitely work harder and do better. Provide better services.
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 8, 2024
Good, very comfortable
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Xiaoli and sharing your stay experience. Your recognition is the greatest support for Xiaoli.
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2024
Family
2 review
2.5/5
Posted on Feb 21, 2024
The quality of the front desk staff is too low, and the service quality is too poor. The night before, I repeatedly told her not to let the cleaning staff enter the room the next day because there were personal private items in the room. She also promised. As a result, when we came back the next afternoon to get toiletries, the front desk staff said that the cleaning staff took them in when they entered the room for cleaning. I was speechless! ! This is a reasonable request from the customer. Why did the front desk staff go back on their words? Why can't they fulfill their job responsibilities? This is clearly challenging the customer satisfaction!
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Due to the shortage of staff during the Chinese New Year, there were part-time employees, and we failed to convey your request in time, which brought you a bad stay experience. We are deeply sorry for this. Your valuable opinions are very important to us. We will distribute them to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again.
Gouvidman
Business Double Room
Stayed in Feb 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is very clean and spacious. The service attitude of the front desk brother and sister is super good, thumbs up! The environment around the hotel is good, shopping and dining are very convenient. It is not far from the University Town subway station, with convenient transportation and fast access to everywhere. A very satisfactory stay 👍🏻
Original TextTranslated by Google
Response from Property: Thank you for your support. I feel great and all the fatigue of the day has disappeared!
Guest User
Business Room (2 Beds)
Stayed in Aug 2023
Family
4 review
5.0/5
Outstanding
Posted on Aug 19, 2023
The stay experience is very good. It is very close to the Harbin Institute of Technology campus. The hotel service is considerate
Original TextTranslated by Google
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli!
Guest User
Standard Single Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 18, 2023
The service provided by the handsome guys and beautiful girls at the front desk was very good. The check-in experience was very good. The location is very good and close to Harbin Institute of Technology. The overall experience was great. I will come again next time
Original TextTranslated by Google
Response from Property: Xiaoli is so happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to Xiaoli!