Yayuan Longjing Hotel Reviews

Name: Yayuan Longjing Hotel
Address: 6-8F, Longjing Building, Longjing Road, Nanshan District, Shenzhen, Guangdong, 515100, China, 6-8F, Longjing Building, Longjing Road, Mainland, China
Rating: 4.3

Yayuan Longjing Hotel

6-8F, Longjing Building, Longjing Road, Nanshan District, Shenzhen, Guangdong, 515100, ChinaView Hotel Details

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Yayuan Longjing Hotel Guest Reviews

4.3/5

961 review

Verified reviews

Location4.3

Amenities4.2

Service4.4

Cleanliness4.3

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All reviews(961)

Positive reviews(897)

Reviews with photos/video(98)

Friendly front desk staff(86)

Convenient parking(69)

Classy environment(56)

Easy to get around(41)

Delicious breakfast(19)

Good Internet(14)

Amazing natural light(13)

Clean bedding(10)

Negative reviews(64)

Rao Rehan

Family Friendly Themed Room

Stayed in Dec 2023

Family

3 review

4.0/5

Very Good

Posted on Jan 19, 2024

I stayed there for one night with my family. The hotel service was overall good. We enjoyed the breakfast and good sleep. Only problem, I faced was the language. The front desk could not understand the english language and it took us around 1 hour to register and get the room key. It best if you translate your ID document in Chinese.

Response from Property: Dear passengers,Thank you very much for your feedback. We are pleased to serve you and provide you with a wonderful travel experience.We have carefully read and analyzed your feedback one by one. You are satisfied with our service, which is the result of our team's joint efforts.Meanwhile, we also noticed that you mentioned some minor issues. We deeply apologize for any inconvenience caused and hereby promise to immediately correct these issues.Thank you again for choosing our service, and we look forward to serving you again in the future. If you have any other suggestions or questions, please feel free to contact us at any time.Good luck!Thank you very much for your feedback. We are pleased to serve you and provide you with a wonderful travel experience.We have carefully read and analyzed your feedback one by one. You are satisfied with our service, which is the result of our team's joint efforts.Meanwhile, we also noticed that you mentioned some minor issues. We deeply apologize for any inconvenience caused and hereby promise to immediately correct these issues.Thank you again for choosing our service, and we look forward to serving you again in the future. If you have any other suggestions or questions, please feel free to contact us at any time.Good luck!

Anonymous User

Boutique Double Room

Stayed in Jun 2023

Business travelers

1 review

5.0/5

Outstanding

Posted on Jun 21, 2023

very good

Guest User

Boutique Double Room

Stayed in Jun 2024

Other

1 review

2.7/5

Posted on Jun 11, 2024

The construction room was woken up by workers opening the door in the morning. The carpet was dirty, there was a hole in the bathroom ceiling and there were debris on the floor.

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Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and giving us a positive review! Your satisfaction is the best affirmation and motivation for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!

Mingyue Liana

Deluxe Double Room

Stayed in Mar 2024

Couples

13 review

2.7/5

Posted on Mar 9, 2024

Very very dirty! There are stains all over the sofa, carpet, chairs, and walls! I have no idea where to sit! The room card clearly stated that the check-out time was 2 o'clock, but when I asked the front desk if I could check out at 2 o'clock, she only said that she would give me a good review, making it seem like she was giving me some kind of discount... and specifically asked to name Peng. The service of the escort is good...Okay, now I have named... Pros: The bed is big, comfortable and clean, and the hot water is hot enough. However, after taking a shower, water leaks out onto the entire toilet floor...

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Response from Property: Dear little master, Xiaoya is very sorry that I did not bring you a good experience. There are still many things that have not been done well. I hope that when the little master comes next time, he can point out the shortcomings to you. Xiaoya will definitely be in time. Improvement, Xiaoya needs the opportunity to improve and improve from the owner. Xiaoya focuses on the ultimate service. The Yaers look forward to the visit of the owner again.

Guest User

Business Double Room

Stayed in Jan 2024

Other

1 review

1.0/5

Posted on Jan 24, 2024

The service is poor. There is no heating in the middle of winter. I called five or six times on the phone, but there was no response when I called the waiter in the corridor. I called the switchboard five or six times. It took more than half an hour before a waiter came over. I need to compensate for my losses.

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Guest User

Deluxe Double Room

Stayed in Jan 2024

Business travelers

4 review

2.2/5

Posted on Jan 9, 2024

I understand that the overall housing prices in Shenzhen will be a bit higher, but this still cannot cover up my dissatisfaction with spending nearly 300 yuan, and the price/performance ratio is very low: 1. There is a KTV next to it, and at two o'clock in the evening, there is a big brother singing passionately; 2. The hotel facilities are very old. It seems that the usual guests are probably middle-aged men playing cards. There are many traces of cigarette burns in the room, and the door bolts are peeling; 3. The air permeability is very poor. The window opens into a rooftop, the kind that opens from the bottom, and there is almost no circulation; 4. The shower gel and shampoo are the worst I have ever seen; 5. There are more than 20 TV channels in total, but only five can be viewed. They are all snowflakes and cannot be projected onto the old TV screen; 6. The sofa and carpet are very dirty, and there are many traces of use that cannot be washed away, such as oil spots? I only dare to sit on the bed; 7. The bed is so big that it can accommodate three people, and the service staff is no problem. All in all, it's close, the service staff is fine, but the facilities and environment experience are very poor.

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