Hard Rock Hotel Shenzhen Reviews

It is a cool design hotel , service is good and room Is huge  Mark is the manger with very good service

One of the best hotel experience in Shenzhen. Very well decorated property with good attention to detail. I really liked the fancy speaker with soundproof room, so you can really rock n roll in your room. You can also get a free rental of electric guitar with headphone. Special shoutout to Cathy and other staff who were very accommodating to our needs.

It's very good. Friendly staff and Jessica upgraded us to a suite! Superb view~ Going to come back again

The service was excellent. The staff were polite and friendly, the breakfast was pleasant and we got a free upgrade for our hotel room. Thanks to manager Mr Mark Pan.

clean and good service, especially the front desk staff Tiny and Cherie.

The facilities are good and new, the services by hotel staff, in particular, the manager, Mark provided gd services to us.

I reserved B Duck suite and so impressed for closing this. Love the location , particularly appreciated the thoughtful and professional service delivered by your guest manager Mark Pan, he’s so kind and informative , thank you !

1.) extra fee applied as I requested 2 door to door rooms 2.) upgraded to the most expensive room but very low quality in term of the equipment , rooftop pool closed . Not cool fridge as my kid found a pc of melt ice cream from previous tenant. Also found some items under the sofa. The lightings system are shxx! I requested the cleaning services after settling down everything with kids . The front desk lady promised me to clean up before I come back on same day , but the items and ice cream still there when we check out. Well , it’s completely disaster for me when you paying such huge extra fee and upgraded to most expensive room in Hard Rock Cafe . No way , I will not going there again and good luck

Tiny and Jie Hao are very professional and helpful, especially Tily is very nice , she alwa6s the initiative to give us a hand to solve my problems.

Simon and Seven are really nice!! Look forward to seeing you all again

Nice transportation and nice service! Mark provide nice service to us!

Nice room and location. A big shopping mall just opposites. MTR station right in front of hotel. (Line 4) Very good restaurant. Staffs are friendly and supportive. Recommended to any businesses or family travellers.

Thank you Miss Tiny and Seven and Shirley great hospitality!!! 熱情款待，感謝感謝！

Hard Rock Hotel is a good hotel, clean and modern! Jiehao tiny.