Guest User
May 5, 2024
It's called a two-bedroom, one-living room, but it's actually just one room with three beds, next to a public toilet, and the environment is poor. I went there on May Day, and the room was cold, with dead flies and mosquitoes everywhere, and spiders crawling everywhere. My first reaction was to ask the owner to change the room, but he refused because he said it was fully booked. Then we took the initiative to say that we could afford the handling fee to check out. The receptionist asked me to initiate it on Ctrip. I initiated it at 6 o'clock, and received a call from Ctrip at around 8 o'clock, saying that the hotel did not agree to refund. I asked for a discounted check-in, but Ctrip told us to check in first and reply the next day. This matter can be said to have been dragged from dawn to dusk. I had no choice but to check in with my children. There was no hot water and power outage at night (covering my face). As a result, the negotiation failed the next day, and Ctrip still replied that the homestay did not agree to any compensation. Ctrip was willing to provide 100 yuan in compensation out of sympathy for customers.
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