Spa Hotel Ezeri

Overall okay but lacked some basics Overall good accommodation but the room lacked some basics which I have come to expect from most hotel rooms. Tea and coffee making facilities (kettle), hairdryer and safe.

Our family received a gift stay at EzeriSpa, and overall we had a good experience. The staff was very friendly and accommodating. It was a bit unusual that there wasn't bottled water in the room, but there was drinking water available directly from the bathroom tap, which we learned from a small sign by the sink. Dinner was great, with an entertaining waiter, and it seems like the hotel restaurant is popular with locals too. Breakfast was quite standard, buffet-style, but it was disappointing that we couldn't make a latte or cappuccino—the coffee machine had those functions disabled. Also, there was no label on the juice, so it was a bit of a guessing game. The spa area was quite small, but it was pleasant while there weren't too many people. However, in the evening, more guests arrived (possibly even walk-ins), and it started to feel crowded. In the morning, it wasn't possible to use the pool as it only opens at midday. Unfortunately, we couldn't try the massages and other treatments, as it required booking in advance, and we didn't know that. The sound insulation in the rooms could be better—we could hear kids running around on the floor above early in the morning. We couldn't fully enjoy the outside areas because it was the start of winter, and the weather was quite unpleasant. Overall, very pleasant staff and great dinners, but there are a few areas that could be improved.

I want to compliment the administrator's work in welcoming guests and explaining the rules of SPA Hotel Ezeri. Restaurant - wonderfully prepared coffee and a very delicious dinner, nice breakfast. Kind and friendly service, despite the extensive work during Christmas time. Unfortunately, the night's sleep was disturbed by a company of heavily drunk people who started listening to loud music at 3:00 a.m., which continued for more than 2 hours. After I had gone to the reception and called several times from the room, the administrator tried to calm down these people, but without success. The drunken company ignored the administrator and the other hotel guests by shouting in the corridors and listening to loud music. I want to emphasise that rules apply to all guests if the hotel has rules. Enjoying the spa is peaceful and relaxing, not negative emotions during the night.

When we got to our ground floor room it was like a sauna. The room was at the corner of the building with two windows. The thin net like curtains had been closed but not the blinds and therefore the sun had been shining into the room for the whole afternoon. The room and the bathroom were both very small - room cramped by 3rd bed we had not requested and tiny shower. There was no air-conditioning in the room and only one of the windows opened. My wife slipped on the rug on the wooden floor. The television was on the wall beside the bed so I hit my head twice going to the bathroom. But it was the heat that bothered us most. We asked if we could change rooms. We were told the hotel was full. She actually said the rooms on the first and second floor were even worse - as if we were lucky! As we had booked 6 months in advance I was disappointed we had been allocated such a poor room. She gave us a very small fan - it was useless. A few minutes later she brought a larger fan and a bottle of water. Even with both fans on and the window fully open, the room remained hot. We couldn’t sleep. During the night I was sweating - discovered there was a plastic mattress cover on the bed - such as might be used for children. On top of all that the Wi-Fi was poor, the breakfast was dire (eggs cut into squares, no bacon, poor bread and only watermelon - no other fruit. And we had paid €76!! When we complained to the manager in the morning - no refund, no compensation.