Hotel Indigo Singapore Katong, an IHG Hotel Guest Reviews
4.6/5
Great
338 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(338)
Positive reviews(330)
Reviews with photos/video(112)
Delicious breakfast(34)
Great swimming pool(33)
Well designed(29)
Friendly front desk staff(21)
Convenient for shopping(18)
Well decorated(12)
Has an infinity pool(11)
Close to airport(6)
Negative reviews(8)
KADAN
Standard Room
Stayed in Sep 2024
Business travelers
120 review
4.7/5
Amazing
Posted on Sep 29, 2024
Good Hotel
Appreciate Service
Friendly Staff
Welcoming Guest is precious
6/20
Response from Property: Dear _TIXXolzcz5k****, Thank you so much for your wonderful review and choosing to stay with us at Hotel Indigo Singapore Katong. We are delighted to hear that you had a pleasant experience, appreciated our service and found our staff friendly and welcoming. Your feedback is truly valued and we look forward to welcome you back for another memorable stay. Please don’t hesitate to reach us out if we can assist you for your next visit. Thank you and stay safe!Warmest regards, Pei GieNeighbourhood host
香港仔欣宜
Standard Room
Stayed in Aug 2024
Business travelers
11 review
3.2/5
Posted on Aug 29, 2024
The room was nice. But the gym are small.
Also, I was confirmed I can stay at the same room during my check in as I have separated two bookings.
The next day morning I need to rush for packing my luggage to change my room to the next flat.
Bad experience.
Meera MP
Standard Room
Stayed in Aug 2024
Couples
7 review
4.5/5
Great
Posted on Aug 13, 2024
I recently enjoyed a fantastic staycation at Hotel Indigo Katong and couldn't be more impressed. From the moment I arrived, the exceptional service set the tone for a memorable experience. The staff, namely Andy, those who helped us shift the breakfast into the sheltered area, the staff who delivered the room service items, went above and beyond to ensure every need was met with warmth and professionalism.
The rooms themselves were a highlight—stylish, modern, and impeccably designed. Each room had a unique, artistic touch that reflected the vibrant spirit of Indigo hotels. The attention to detail was evident, from the luxurious bedding to the thoughtful amenities.
Overall, Hotel Indigo Katong offers a perfect blend of comfort, chic design, and outstanding service. It's an ideal retreat for anyone looking to enjoy a high-quality staycation in a truly cool and welcoming environment. Highly recommended!
Response from Property: Dear _AP478298****, Thank you so much for your kind words and for taking the time to share your memorable experience about your recent stay with us at Hotel Indigo Singapore Katong. We are thrilled to hear that you had such a fantastic staycation at Hotel Indigo Singapore Katong. We’re also delighted that you enjoyed the design of our stylish, modern, and impeccably rooms, as well as the thoughtful details that make your stay special. It’s wonderful to know that Andy and the rest of our team provided the exceptional service that made your stay memorable. Your kind words will certainly be shared with them as a source of encouragement. We look forward to welcome you back to Hotel Indigo Singapore Katong in the near future. Please don’t hesitate to reach us out if we can assist you for your next visit. Thank you and stay safe!Warmest Regards, Pei GieNeighbourhood host
Lobang queen
1 King Bed Standard
Stayed in Jun 2024
Family
59 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Our stay at Hotel Indigo was great. The check-in time was at 3 pm but the receptionist let us check-in at 2:40 pm. The room was very big and there were two toilets which was convenient for us. The bed was comfortable and the TV had nice channels like Cartoon Network which my kids loved. The sofa was soft and comfy too. The hotel was also near East Coast and my kids had a fun time there. There were also many malls and restaurants near the hotel which was extremely convenient for us.
Overall, our stay at Hotel Indigo was excellent and I highly recommend it.
Response from Property: Dear Lobang Queen, Thank you so much for your kind words and for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Hotel Indigo Singapore Katong. We are thrilled you enjoyed our convenient location, the bathroom experience, comfortable bed and TV channels for your kids. Your kind words are greatly appreciated and will be shared with our team, We look forward to welcome you back to Hotel Indigo Singapore Katong in the near future. Please don’t hesitate to reach us out if we can assist you for your next visit. Thank you and stay safe!Warmest Regards, Pei GieNeighbourhood host
Joycelyn
2 Twin Beds Standard
Stayed in Jun 2024
Family
13 review
4.5/5
Great
Posted on Jun 23, 2024
My family and I had the pleasure of staying at Hotel Indigo Singapore Katong, an IHG Hotel, on June 1st, 2024, and overall, our experience was enjoyable with a few highlights and considerations.
Location and Accessibility:
Located in the vibrant Katong neighborhood, the hotel offers a unique blend of heritage and contemporary charm. It's well-connected to local attractions and offers a glimpse into Singapore's Peranakan culture.
Check-in Experience:
Check-in was smooth, and we were pleased to find that our request for connected rooms—a 2 Twin Beds Standard and a King Bed Standard—was accommodated promptly by the friendly staff.
Rooms:
The rooms were tastefully decorated, reflecting the Peranakan theme of the hotel. They were clean, comfortable, and well-appointed with amenities that suited our needs. Having connected rooms was particularly convenient for our family stay.
Breakfast:
While the breakfast was included, we found it to be average compared to other offerings we've experienced at similar hotels. The variety was somewhat limited, and the quality was satisfactory but not exceptional.
Service and Facilities:
The hotel staff were courteous and attentive throughout our stay. They were helpful in providing information about local attractions and dining options in the area. The hotel facilities, including the rooftop pool and fitness center, added to our overall enjoyment.
Overall Impression:
Hotel Indigo Singapore Katong provided a pleasant stay with its comfortable rooms, convenient location, and attentive service. While the breakfast could be improved, the connected rooms and ambiance of the hotel made up for it.
Response from Property: Dear E362621****, Thank you so much for your kind words and for taking the time to share your positive experience with us! We are thrilled you enjoyed our convenient neighbourhood location, Peranakan theme room and the room amenities. We are happy to know that our efforts to accommodate on your request for the connecting rooms were successful and this added convenience to your family stay. Our team strives to provide exceptional service to all our guests. Your kind words will be shared with them and will serve as a great motivation. We appreciate your honest feedback regarding the breakfast. We continually imporve our offerings and will take your comemtns into consideration to enhance the guests' experience. We look forward to welcome you back to Hotel Indigo Singapore Katong. Thank you and stay safe!Warmest Regards, Pei GieNeighbourhood host
Guest User
1 King Bed Standard
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Love the decoration and very thoughtful furnishings. The cookie ice cream at the lobby is great, the complimentary sweets and coffee are great. Service is awesome too. A real hidden gem
Response from Property: Dear Guest, Thank you so much for your wonderful review. We are truly glad to hear that you enjoyed our decor and the little touches we offer, like the complimentary treats. It warms our heart to know that our team made a positive impact on your stay.Your kind words mean a lot to us, and we look forward to welcoming you back to our hidden gem.Regards, Jolin Chan Neighbourhood Host, Front Office
Guest User
1 King Bed Standard
Stayed in Sep 2024
Other
12 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Great location! 5 minutes from the Metro. It is like being in a village in the heart of the city with small boutiques all around you, many interesting restaurants and very friendly people.
Response from Property: Dear D445225****,Thank you for taking your time to write us a review!We are pleased to know that you have enjoyed your stay with us! Especially with the locations of the hotel, being situated in a heritage neighbourhood, close by to metro and restaurants and not forgetting the friendly services provided by our colleagues!We would love to have you back with us again!Till then, stay safe!Best regards, JiahuiNeighbourhood host
Guest User
Standard Room
Stayed in Sep 2024
Couples
13 review
3.0/5
Posted on Sep 26, 2024
No king size bed even remarked ahead of time and we were already there long enough before the official check in time to request. I felt I was treated differently because I made my reservation from Ctrip instead of their official website.
Very poor experience
Response from Property: Dear E2781****, Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused regarding the bed size for not meeting your expectations during your stay. Our king-size beds are 200cm long by 180cm wide. However, we understand that this may not be clear at the time of your booking and we regret any confusion or discomfort this may cause. Regarding your concern about the check-in process, our official check-in time is at 3.00pm and we always strive to accommodate early check-in request where possible, depending on the room availability. We apologise if we were unable to meet your request on this occasion. Your comments about feeling treated differently due to the booking platform are concerning to us. Please rest assure that we provide the same high level of service to all guests, no matter how the reservation was made. We truly value your feedback and will take into to improve our services. Thank you again for your review and we hope to have the opportunity to better serve you in the future. Warmest regards, Pei GieNeighbourhood host
Zach Daniel
Standard Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 12, 2024
My family loves hotel indigo. It is prestigious especially best for a night with a view of the city.
marmartintin
1 King Bed Standard
Stayed in Feb 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Apr 22, 2024
I wanted to take a moment to express my satisfaction with my recent stay at Hotel Indigo Singapore. From the reception to the room facilities, everything was top-notch. The tidiness and amenities were excellent, and the quality of the breakfast was outstanding.
I will definitely stay at Hotel Indigo Singapore again in the future. The location is conveniently situated midway between the airport and downtown, with plenty of good restaurants nearby. I strongly recommend this hotel to anyone looking for a comfortable and enjoyable stay in Singapore.
Thank you for providing such a wonderful experience. I look forward to my next visit.
Candywso
2 Twin Beds Standard Heritage View
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Sep 11, 2024
I have booked this hotel for multiple times, it's location and service are really good.
Response from Property: Dear _TISGyl2w3z8****Thank you for taking your time to write us a review!We are pleased to hear that you have enjoyed your stay with us! Especially with our hotel's location, being situated in a heritage area and amazing services provided by our colleagues!We would love to have you back again with us!Till then, stay safe!Best regards,Jiahui Neighbourhood Host
Guest User
1 King Bed Standard
Stayed in Jan 2024
Family
71 review
4.0/5
Very Good
Posted on Jan 30, 2024
located at Katong. Not close to MTR station But there are several shopping malls nearby, it is easy to eat and shopping. The design of toilet and bath is not user friendly.
Response from Property: Dear Guest User,Thank you for taking your time to write us a review!We are glad to know that you have enjoyed your stay with us. Especially with the hotel being located in a heritage area with several shopping malls nearby.We are pleased to inform you that there is an upcoming MRT station(Marine Parade) that would be ready in August 2024 which is just less than 5 minutes walk from our hotel!Lastly, our hotel is inspired by the location Peranakan culture thus of the unique concept on separated bathroom and toilet area where the Peranakan shophouses being long and narrow.We thank you once again for staying with us at Hotel Indigo Singapore Katong.Sincerely,JiahuiNeighbourhood Host
Decanapel
1 King Bed Standard
Stayed in Jul 2024
Booked for others
11 review
3.7/5
Posted on Jul 22, 2024
The location is good if you are planning to explore the east side of Singapore. Hotel Indigo is situated just beside the newly opened Marine Parade MRT.
The room is quite unique as it features quite a fair bit of Peranakan elements, but the room size is not very big.
Hotel staff are mostly friendly and warm but the experience could be perfect if not for the 1 front office staff who did not greet us when we approached for checked in.
Response from Property: Dear _TISGux9twq0****,Thank you for taking the time to tell us about your experience at Hotel Indigo SINGAPORE KATONG.We are delighted to hear that you appreciated our convenient location near the newly opened Marine Parade MRT and enjoyed the unique Peranakan elements of our rooms.We sincerely apologize for the oversight you experienced during check-in. Your comments are important to us, and we will address this with our front office team to ensure a consistently warm and friendly welcome for all our guests.Once again, we sincerely appreciate the feedback that you have provided and we apologized for the shortfall in our service, however, we hope to be able to welcome you back again to out humble neighborhood!Sincerely,Isaac JoelNeighborhood Host
CHENG
1 King Bed Std Heritage View with bath
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 27, 2024
I enjoyed a wonderful stay, highlighted by friendly staff, a clean and comfortable room, and a convenient location perfect for exploring the area.
Guest User
Standard Room
Stayed in Jun 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Located in Katong and surrounded by colonial style buildings. Room size is decent, bed and pillows are very comfortable. Both Bacha coffee bags and Nespresso are available in the mini bar for free.
Response from Property: Dear _TITWz8c0wpo****,Thank you for taking the time to tell us about your experience at Hotel Indigo SINGAPORE KATONG.We are thrilled to hear that you enjoyed our location in Katong, surrounded by charming Peranakan culture designs and colonial-style hints.It's great to know that you found the room size decent and the bed and pillows very comfortable. We're glad you appreciated the complimentary Bacha coffee bags and Nespresso available in the mini bar.Once again, thank you for choosing Hotel Indigo, and we look forward to being able to welcome you back to our humble neighborhood.Sincerely,Isaac JoelNeighborhood Host