Guest User
October 1, 2024
Overall a positive experience, but there were details that were lacking. Positive: Very beautiful location. Our unit was at the end of the road in the Aspen Snowmass village which meant we were right up against the mountain in a quiet environment. There was a hiking trail right behind our unit and the light was low enough that was saw beautiful stars every night. The unit was in great condition with a wonderful king bed, patio and living room area. Peaceful and a great place to enjoy fall in aspen. Negative: TV had only access to streaming networks and a odd 'Samsung TV Plus' which had no live channels and a connection which constantly cut out. The water in the kitchen sink would periodically cut out with no pattern. There was poor communication with the front desk and housecleaning as our unit was barged into at 830a on our checkout date and again at 958a without knocking by cleaning staff expecting to clean our unit (checkout is 10a). Lastly, we were greeted with a $110 'resort fee' upon arrival. Very difficult to figure out what that charge covered when our room wasn't cleaned once in our two nights, there was no equipment to rent and there was a single pool/hot tub for 3 complexes. Hardly worth $55/nt and unclear why that couldn't be packaged with our reservation. Overall a beautiful place but the finer details were lacking to make it a 5 star experience.