Gilpin Hotel & Lake House

As always a fantastic stay at The Gilpin. We have visited for more than 20 years and every trip has been first class, whether it is the quality of the accommodation, the food or the excellent staff.

I’m not sure I can put in to words my gratitude to Gilpin and the lake house staff but here goes. We booked a “you me and them” elopement after visiting the Lakehouse and feeling there could not be anywhere more beautiful. Having arranged it in less than 8 weeks the events teams (Emily) and reception staff (Katie) were amazing. I have never found anywhere which does such a perfect balance between friendly and relaxed whilst making you feel so special. We met Jonny the Lakehouse manger and Doug our wonderful concierge, had a glass of fizz placed in front of us and I felt myself relax. Even with a red weather warning they calmly took charge and told us it would be fine and it was. Our wedding in the boat house was amazing. The afternoon tea relaxed and our dinners in Source a unique experience. Our mini moon package in the spa suite was restorative and luxurious. Thank you so much for our wonderful wedding! I can’t recommend Gilpin enough and we’re excited to return for anniversaries.

We had a wonderful stay at the Gilpin Hotel and Lake House. We had booked a junior suite which came with its own hot tub in a little garden area. Positives - The biggest plus of the Gilpin is its staff. After three nights it felt like we had made friends with so many of the people who worked there. Firstly there's Lorraine who welcomed us at the front desk. She was a pleasure to deal with and, upon raising an issue with her, she was diligent in arranging for those issues to be addressed with the relevant staff. Also, two of the waiting staff we wanted to specifically call out are Grace and Caroline- both of them struck the perfect balance of fun and friendly mixed with the formalities you would expect of a 5* hotel. And lastly, to the spa Olivia did a great job in all of the treatments we had. Other notable mentions: Charnice and Laura. - The decor feels luxurious and very relaxing. Very suitable for the festive season. - There are two restaurants, Source and Spice. My fiancé and I are quite fussy so we mainly ate at Spice but we really enjoyed the food there. - The hotel is situated in a beautiful part of the country. I won't put it as a negative but I would say the hotel is most suited to those that can drive. It doesn't have easy access to nearby towns or walk paths unless you can drive.  - After raising said issues earlier, the staff were very proactive in remedying the situation remediating the situation with us. It was nice because rather than wait for a complaint about anything in particular you can tell they just want to show goodwill proactively. A fantastic customer service experience in that regard.  Negatives - On the aforementioned issues, I will say the front of house staff such as Lorraine did a fantastic job of listening to our comments and delegating to the appropriate team for action. I will say however, the team responsible (cleaners) for addressing said concerns did not address the issue at hand in an adequate way on first attempt. I will note the front of house team could not have been more understanding and the issue was ultimately resolved. - Inconsistent table service at times, particularly in Spice, one of the mornings we had breakfast and in the lounge area. - Due to where the Source dining room and kitchen is in relation to the lounge, it could sometimes feel like you were interrupting the service staff when you had to walk through the service area. This is a fairly minor point but just worth mentioning. Overall - We would recommend people consider the Gilpin as a holiday destination, especially if you are looking to relax. We have enjoyed it as a festive getaway. We wouldn't describe it as seamless an experience as some other 5* hotels we have been in but there is an overall sense of warmth and friendliness which is not always the case in very formal establishments, and the staff have overall been the greatest pleasure to get to know.

We stayed in a spa suite that was out of this world. The spaciousness, combined with the amenities - massage chair, sauna, gorgeous bath and shower, as well as fireplace was fantastic. Two excellent restaurants on site as well