DoubleTree by Hilton Southampton Reviews

Was terrible room had a leak in the flooring terrible for the price I payed

Clean and friendly staff

Excellent room and good staff

Booked a room and called to request an extra bed. All agreed. At arrival, staff insist no extra bed and couldn't care less as I was told "well there's nothing we can do". Appalling service for such a big hotel.

The hotel is located in a nice green leafy area with plenty of parking. From the outside, the hotel looks very nice. However, we were left a bit disappointed once inside as the aircon seems a little low and there's a lot of deco work in progress along the corridors to the rooms. Given the brand Hilton, one would expect a near £19 per head breakfast to be a bit more than a few items haseley put together. But that's what it seems like and the choice is so limited and depressingly looking that it would be better to travel out and grab anything from just about anywhere. At £190 for a room per night, I wouldn't be staying here again. I have stayed at far cheaper hotels with much better offerings.

Nice and new.

It is far from Peppa Pig Park. It costs about 28 pounds to take a taxi. In addition, the facilities are poor. The bedside lamp is broken. There are no slippers or toothbrushes. The front desk always says that they don’t have any when you ask, including the room type you booked. If it is not available, they will just arrange a random one. They don’t solve it for you. When communicating, they pretend that the language is not communicated. If you have any opinions, they will always kick you out. I would like to thank the Ctrip staff for helping me communicate with the hotel all night. The hotel was perfunctory and shirking all night. The pictures are also supplementary explanations. I don’t want to write them over and over again. The last picture is the dinner plate in the corridor when I checked in. It exudes a strong smell. No one cleaned it up all night. It’s disgusting.

Satisfied, everything is good

The hotel facilities are very good, it looks clean and hygienic, and it's very atmospheric. The service is in place and I will stay again next time.

OK, close to the train station

Not bad, not bad, not bad

The environment is good, and the service is also very good. I am very patient and friendly to those who use translation software for conversations. Praise 👍

The room was very clean and the breakfast was delicious

Clean and tidy