GGuest UserOur stay was great. The hotel was clean. Our room was cozy and clean. The staff was friendly. The food was delicious. The location was convenient to our family and places to visit. We are grateful and will return again.
GGuest UserThere were two bathrooms in our place. You would think that there would be plenty of hot water for 2 guest to shower. One had hot water and the other did not.
GGuest UserBed was not clean. There was hair and food crumbs on the sheets! Front desk clerk was very nice and brought us some sheets. She said that she was the only one at the hotel so she couldn’t send anyone to change the sheets for us so we had to change our own bed!
Around 10pm after we had gone to bed, we started hearing someone running and jumping around in the room above us. We waited patiently for about an hour to see if they would settle down but finally had to call front desk and complain. Desk clerk said she would take care of it and after a few minutes the noise stopped. Didn’t get back to sleep until after midnight.
DDanielWe stayed in total 2 weeks in a 2br suite and were pretty amazed. Great and friendly service, good quality rooms and nice area. Just the breakfast could be a little better.
HHelen WigginsWe LOVED this hotel!! The location was perfect! Near the aquarium, rock city, Ruby falls, etc! The valet was super convenient and quick. Every single person that worked at the front desk during our stay was INCREDIBLE. They went above and beyond and we’re very kind & knowledgeable. We also ate at the Brazilian steakhouse, Rodizio and they were great!! All in all this was a perfect place to stay for a perfect trip!!!
Also, they have great coffee downstairs! ☺️
AAzhuagouNot bad, the environment can be, help colleagues to book, did not receive their dissatisfaction. I am very happy to have a room for me to continue to renew! This is very grateful!
AAnonymous UserThe hotel is old, especially the carpet has a damp smell and feels not clean. But its location is very good, the parking lot is large, the room is large, the service is good, the breakfast is good, because of the familiarity, I have lived here many times. Once I stayed at the Marriott Hotel next to me. Although it was luxurious, the room was small. I also reported two fire alarms in the middle of the night. The price was too low and the experience was too bad. So I often live here.
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