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Great experience. Had everything we needed and more

My wife and I spent one night at The Edwin Hotel and it could not have been better. We tried to make the most of the on-site amenities and visited both Whitebird and Whiskey Thief. Both were great experiences. The next morning we had breakfast at Rembrandts in the nearby art district. Our room was a welcome change from chain hotels and was nicely appointed. Our view was mainly of the Hunter Art Museum but we could see the Tennessee River also. The location is a huge plus and we enjoyed walking across the Walnut Street Bridge and over into Coolidge Park. This is one of the best hotels we have ever been to and would love to return.

The hotel is old, especially the carpet has a damp smell and feels not clean. But its location is very good, the parking lot is large, the room is large, the service is good, the breakfast is good, because of the familiarity, I have lived here many times. Once I stayed at the Marriott Hotel next to me. Although it was luxurious, the room was small. I also reported two fire alarms in the middle of the night. The price was too low and the experience was too bad. So I often live here.

This place was lovely. One of my favourite stays throughout my trip! Kind and welcoming staff, clean and well kept. Breakfast was incredible. Scrambled eggs, turkey sausage patties, yogurt, fruit, cereals, pastries, toast. Kept well stocked at all times. The only downside I would say would be the size of the tv was a little small given the size of the room. Would absolutely book again.

The American breakfast is almost the same. The hotel is in a good location, with dining and parking. Marriott's hotels are better than general hotel chains, and it is more convenient to drive to tourist attractions.

Bed was not clean. There was hair and food crumbs on the sheets! Front desk clerk was very nice and brought us some sheets. She said that she was the only one at the hotel so she couldn’t send anyone to change the sheets for us so we had to change our own bed! Around 10pm after we had gone to bed, we started hearing someone running and jumping around in the room above us. We waited patiently for about an hour to see if they would settle down but finally had to call front desk and complain. Desk clerk said she would take care of it and after a few minutes the noise stopped. Didn’t get back to sleep until after midnight.

The hotel is decent but we had a very uneven experience. I think some of it was unique circumstance. We originally booked a corner 2 queen bed room. The check in process was fast and efficient however when we went to our room we immediately noticed a fair amount of mold build up in the shower so we asked to change to another room of the same type. The bellman hadn’t even put the bags in the room yet so it made it easy to change. The next room we went in appeared to be fine until my daughter open the blinds and we found a wasp behind it. Thinking it was no big deal I removed the wasp from behind the blinds but then noticed 2 more. I looked up in the very top corner and nestled all the way up was a wasp nest. The bellman was still with us unloading our bags so we both snapped pictures of it and we obviously had to move again. This time they put us in one of the suites which we very much appreciated the gesture. The room was quite spacious so that was nice. However, it only had 1 king instead of queens which meant someone was going to have to sleep on the couch. This ended up being me so I pretty much didn’t sleep for a few nights. Also the room was a handicap room so the shower had no door and only a shower curtain that was about 3 feet off of the ground. So you had to shower in the corner or the shower and water would get everywhere in the bath room because there was nothing to stop it from splashing. The final night we were there the manager who was on duty offered to comp a dinner for my family given all of the changes. Again, we appreciated the gesture as we didn’t ask for that all. That meal took over 2 hours because the service was very slow. I’m pretty sure they had a 13 or 14 top seated at the same time as us so that was likely the reason. This meal actually ended up on my final bill so it wasn’t comped at all. I didn’t have the energy to fight it so I just let it go. I thought the staff was friendly and they tried to accommodate so that was all appreciated.

By Far The Worst Hotel I'VE Seen. Walked In, Walked out. Girl passed out at the top of steps. Door busted in. Blood and burnholes on sheets and some type of crusty substance on bedspread. The air unit was leaking and I used a towel to wipe it up, as you can see in the pictures, the floor was black. There was toilet paper crammed into the peephole because it had been knocked out and was no longer there. The bathroom door had been kicked in so hard it had split and the wood was coming through. It would not close. At the bottom of the stairs were 2 more homeless people with backpacks, food, drinks and carrying a portable TV. I stepped over the passed out girl twice and she never moved. I was beginning to wonder if she had overdosed but I didn't want to get involved. In the parking lot I was approached twice by people asking for money. I got into my car and called Red Roof guest relations. I explained my situation and that I was afraid to stay there alone for 2 nights. I asked if she could simply move me to the Lookout Mountain location. I explained I completely understand there would be a price increase and I would happily pay the difference even though I felt I should not have too. She told me she could not help me I had checked in. I told her I went in looked at the disgusting room and street people and came back out. I also explained to her it was my understanding that as a redirewards member I had until 4pm to cancel or change my reservation. She said not if you have went into the room. I needed to go back to the front desk. I told her I was scared to be there and since she did not want to help me in anyway I would get in touch.with Chase bank and let them get involved. I immediately called my credit card company who advised me to leave the keys in room and leave, not to stay if I felt threatened. I was there with my chihuahua and I don't mean to sound pretentious, but I drive a Mercedes convertible and I really did not think it would be there if I spent the night there. My husband and I have worked hard for what we have so the people asking for money was ridiculous. I read reviews and most of the time take them with a grain of salt. There are people that will never be satisfied no matter what. I have exaggerated nothing in this review. If you have any other option at all, take it. Do not stay here. Also....the pics of the rooms on this site, ********** and Red Roof website are all fake. Nothing looks like any of these pic as you can see by mine.

We really enjoyed our stay here. The staff was helpful and the rooms were clean and typical of what you'd expect. We have no complaints about the hotel at all, and we would for sure stay here again if we were in the area. It's not a place to walk to local sites, but it's within 5-10 minutes to most everything you'd want to do in the area.