AAnonymous UserThe hotel's facilities are excellent. Beautiful design, layout, the breakfast area is nice as well, the hot springs are pretty and well designed. The room is also lovely, spacious and
I booked a double room and they upgraded for one with a varanda. When I checked into my room, there was a very loud, constant noise of water dripping on the foyer. They fixed this quickly, however, the staff was a bit resistant in putting me in another varanda room, they wanted to put me in a normal double, but I said no and they relented. The women at reception, with whom I talked about this, were not the nicest, not as welcoming and friendly as other hotels I've stayed in. The breakfast was pretty weak for a 4 star hotel, on trip it says that they have Western options but these are minimal, I suggest you remove this from the hotel's informations, as it is misleading. Lastly, the toilet cover's underside was dirty as shows the picture, but this was the only cleanliness complaint the rest was great. Hot springs were marvelous, best part of the hotel, going there after a long day was amazing, really loved them. All in all, despite these complaints, the experience in the hotel was very, very good. I specially liked the springs, room and design of it.
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