Featured facilities: Meeting Room, Fitness Room, Dry Cleaning
Very Good
64 reviews
8.1/10
1 night
From €59
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9.2/10
Great
Ffluffy pancakesService: amazing, manager was kind and helpful, people at the restaurant on the ground floor were amazing too. Great service.
Room: You can see the airplanes taking off right from your window, yet room is completely sound proof so you won't hear a thing.
Room is quite big, honestly I had no idea I was booking a studio with a fully equipped kitchen (that I didn't use but was a nice surprise) everything was clean and fresh, bed was soft and comfortable.
Food: Soooooo yummy 😋 specially breakfast was pretty enjoyable experience (I got crazy with the donuts and beignets) it had a variety of foods as well as different types of coffee and orange juice.
Location: is next to the airport. You can't miss it.
10 out of 10 would recommend
LLenny LiuThe room size is good compare the other 4star hotels. Has kitchen facilities. Facilities are new. Opened 2024. Has electrical car charging facility as well. Recommend this hotel.
NNFa.MThe location is good — it’s close to the airport, the exposition park, and also near Aeroville Mall.
However, the shuttle service was very disappointing. I had emailed the hotel in advance to remind them that I would be using the shuttle service upon arrival. I was told the shuttle comes every hour. I arrived at 9:15 PM and had already missed that one, so I waited at the designated shuttle area from 9:30 PM, expecting the next one to arrive at 10:15 PM.
Unfortunately, I waited until after 11 PM and the shuttle never arrived. In the end, I had to take a taxi to the hotel.
What made it even more frustrating was that I had just come off a very long journey — over 20 hours of travel including transit — and I was traveling with children. It was exhausting, and the lack of proper shuttle service made things worse.
If you plan to use the shuttle, make sure to get very clear and confirmed instructions from the hotel. Despite multiple emails beforehand, this issue still happened. Very disappointing experience.
GGuest UserThe hotel was in a good but rather very quiet location. About a few minutes drive for CDG Airport. Not much of a tourist location as advertised. Secondly, the hotel is branded as a four star hotel. I think three is more accurate. While the outdoors and decor were superb, the facilities in the room itself were old and antique. From the pillow (terrible and caused me neck pain), to the work tables, to the wardrobe, it was all OLD. There was a bug in the room (Image attached) and the heating didn't work - as expected. For a ”Four star” hotel, there was no side fridge in the room, no bottled water even if the listing mentioned having this and the breakfast was just there without a lot of options. The dinner, while costing 35 Euros was a waste of funds. On the positive side, the Staff were VERY professional, helpful and friendly. The Internet was quite fast also. Would I return, maybe not. Why? For the cost, I expect more.
AAnonymous UserThe hotel is greatly located, you can reach it easily by using CDGVAL transfer via PR stop. Room is spacious and well maintained. The hotel is in a compound with park in the middle with 4 other hotels so you can explore other restaurants in those hotels ad the one in mercure can be limited or if you stay longer than a night.
They have a swimming pool which is a place but i dont think it was actually heated.
The negatives:
- their lobby toilets require a key to access so when you already check out you have to ask their staffs help and they are always busy (this hotel has a lot of check-ins / outs)
- you also can’t enjoy their pool after your check-out which i thought was disappointing. So if you have later flight the day after then better pay their late check-out fee
AAnonymous UserOverall, I was extremely satisfied. The location is excellent with a wide variety of dining options nearby. The room hygiene was impeccable, and the bedding was clean and comfortable, ensuring a high-quality sleep. What particularly stood out was the efficient and polite front desk check-in, and the prompt room service. The shower had excellent water pressure and stable hot water.
JJTKONo airport transfer after 10 am, hotel reception service is bad for a 4 stars hotel. Only manned by one staff and do not know the priority for guest that are departing for airport. Rooms condition is good by seems that the toilet bowl are cleaned properly, have ugly stain, shower water mixer not working well. Hot and cold varies very suddenly. Breakfast spreads is very limited, but the croissant is very nicely done
GGuest UserVery disappointing stay
Unfortunately, my experience at this hotel was very poor. The management needs serious improvement, and the reception staff were not welcoming at all.
The first room I was given had a door that would not lock. After reporting this, I was moved to another room. However, the second room also had issues. The portable heater was broken and not working properly. I informed the receptionist, and someone came up to look at it. I was told it was fixed, but it wasn’t—the room remained cold throughout the night.
On top of that, I wanted to take a warm bath to get comfortable, but the bathtub tap was not working either.
Overall, the lack of proper maintenance and poor customer service made this stay very uncomfortable. I do not see myself returning to this hotel. They really need to do better.
GGuest UserEverything was perfect
1. Water fountain at the bar, which I can access whenever I want
2. Wonderful breakfast. They made the breakfast and you can get pancakes after 7! The food was warm and delicious. Which made my sterotype for French food more stronger than ever.
3. Large room, with good facilities. Nuke bath amenities, personal showrer and toilet!
4. The employees were one of the nicest and kindest people I've met in France. We have asked sever requests, and they helped us with thier best behavior. (I thought I might, could be spoiled if I stayed here longer lol)
Frankly, if my coworkers need to visit Eragny, I would strongly recommend this place, and my other two coworkers who had stayed with me, agreed.
Merci beaucope for every employee works in Hotel Mercure Cergy Ponposie.
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