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9.1/10
Great
FFRANCOISThe location is good, close to the airport with CDGVAL. The room is clean and much bigger than similar hotel near the airport. We ordered room service for dinner, it was quite good. Burger was excellent, pizza not so much. I wish there were a bit more things in the room (teethbrush, water bottles...).
I am disappointed by the service to customers. I asked a body weight checker to check the luggage weight, but the hotel put a machine in the lobby for that, with a 2 EUR fees per luggage. It should be free for customers.
GGuest UserThe rooms are quite modern, and the breakfast spread was extensive. It's very convenient for catching a flight the next day, thanks to its proximity.
NNFa.MThe location is good — it’s close to the airport, the exposition park, and also near Aeroville Mall.
However, the shuttle service was very disappointing. I had emailed the hotel in advance to remind them that I would be using the shuttle service upon arrival. I was told the shuttle comes every hour. I arrived at 9:15 PM and had already missed that one, so I waited at the designated shuttle area from 9:30 PM, expecting the next one to arrive at 10:15 PM.
Unfortunately, I waited until after 11 PM and the shuttle never arrived. In the end, I had to take a taxi to the hotel.
What made it even more frustrating was that I had just come off a very long journey — over 20 hours of travel including transit — and I was traveling with children. It was exhausting, and the lack of proper shuttle service made things worse.
If you plan to use the shuttle, make sure to get very clear and confirmed instructions from the hotel. Despite multiple emails beforehand, this issue still happened. Very disappointing experience.
GGuest UserThis hotel is a convenient option for late arrivals, just a 3-minute walk from the shuttle train stop at Parking R near Paris CDG Terminal 3. A nice perk: complimentary cocktails at check-in! Dinner (burgers, pizza, salads) is served until 10 PM, with affordable options under €20. The room is small but fits a large suitcase; cleanliness is acceptable, though not impeccable. Note that soundproofing is weak—you may hear footsteps from above and occasional plane noise. Still, a decent budget-friendly choice for a short transit stay.
Mmiss banzaiSuper clean hotel, with nice amenities. Room are very spacious and good value for money. Location is next to the airport, a lot of international travellers and air hostess and pilots staying in this hotel. I stayed here, because I'm travelling Paris for business by car and it's usually a nightmare for traffic or parking within Paris, so at least here I have a spacious and more relaxed environment. But if you go for tourism, it may be a bit far away. By car to the city center takes about 50min.
But really liked it here and the international vibe. Would come back
GGuest UserThe hotel was in a good but rather very quiet location. About a few minutes drive for CDG Airport. Not much of a tourist location as advertised. Secondly, the hotel is branded as a four star hotel. I think three is more accurate. While the outdoors and decor were superb, the facilities in the room itself were old and antique. From the pillow (terrible and caused me neck pain), to the work tables, to the wardrobe, it was all OLD. There was a bug in the room (Image attached) and the heating didn't work - as expected. For a ”Four star” hotel, there was no side fridge in the room, no bottled water even if the listing mentioned having this and the breakfast was just there without a lot of options. The dinner, while costing 35 Euros was a waste of funds. On the positive side, the Staff were VERY professional, helpful and friendly. The Internet was quite fast also. Would I return, maybe not. Why? For the cost, I expect more.
GGuest UserThe reason we picked this hotel was for the proximity to the airport (to have a restful night before our next day travels) and for the shuttle service. Arriving the day before at the desk, we get a guy who has no clue about welcoming guests with his cold and distant attitude. We asked about the shuttle, he told us it runs every 30 min starting at 6:30 am and it’s 7 Euros a person.
A couple of hours later, the fire alarm goes off and no one has a clue what was the reason behind that. We go down to the lobby with a couple of people at the same level and there was no one at the desk to explain it. Someone in the lobby throws: “it’s a fire drill”! 😣
The next day (travelling day) we go down and ask at the desk: when is the next shuttle to the airport, so we can wait for it, the front desk employee says to wait in the lobby and the shuttle should be there shortly. Meanwhile, we see people getting on a bus outside and ask about it at the front desk and the same guy says that it wasn’t the one and the driver would come get us when he arrives. Little did we know that he had called for a special car ride (probably an associate of him) that took us to the airport with an unexpected 25 Euro charge!!
Not at all what we had planned for a restful and worry/frustration free stay!!!
SSeira.fr-okiDespite the language barrier, they were incredibly kind and helpful, and I'm truly grateful. Access was also very convenient, as it's about a 15-minute Uber ride from Charles de Gaulle Airport Terminal 1, costing around 13 euros.
GGuest UserEverything was perfect
1. Water fountain at the bar, which I can access whenever I want
2. Wonderful breakfast. They made the breakfast and you can get pancakes after 7! The food was warm and delicious. Which made my sterotype for French food more stronger than ever.
3. Large room, with good facilities. Nuke bath amenities, personal showrer and toilet!
4. The employees were one of the nicest and kindest people I've met in France. We have asked sever requests, and they helped us with thier best behavior. (I thought I might, could be spoiled if I stayed here longer lol)
Frankly, if my coworkers need to visit Eragny, I would strongly recommend this place, and my other two coworkers who had stayed with me, agreed.
Merci beaucope for every employee works in Hotel Mercure Cergy Ponposie.
GGuest User#Praise# Satisfied with the nearby restaurant, room size, lighting in the room, safety; #Negative review# Disappointed with the convenience of transportation, nearby activities