4-Star Hotels in Heraklion

⭐️⭐️⭐️⭐️⭐️ 5/5 – Perfect Stay with Excellent Service City Lion by Semavi is an excellent place to stay in Heraklion! The front desk staff were very kind, friendly, and always helpful — they made us feel welcome from the moment we arrived and assisted with everything we needed. The location is perfect, right in the centre of the city, with shops, restaurants, and attractions all within a 2–3 minute walk. The apartment was clean, modern, and very comfortable. Overall, a wonderful experience — great service, amazing location, and excellent hospitality. Highly recommended for anyone visiting Heraklion!

Great facilities with fresh clean room and welcome snack, coffee and wine to add a touch of the services included.

It is relatively convenient to get to Cullersburg, the bus station and the central square. You can almost reach it by walking 500 meters. Take bus 2 to Knossos Palace. The hotel staff are warm and friendly, and the breakfast is rich and constantly improved according to our needs. The hotel can also help with sightseeing arrangements. Because it is difficult to go to Spinalonga Island in the off-season (it is closed on weekdays), but Mary helped contact the taxi driver, carefully planned the route and plan for us, and continued to discuss it. On the day of our visit, the driver also learned that there were temporary closures on the island. We are a group, so we can be open to us by the way, so that there will be no regrets in the journey!

It’s really nice location. You literally in the center. Apartment looks nice but the rugs need a dry cleaning and there’re dark hair on the floor absolutely everywhere.

Stayed for a day, and stayed late and left early, and didn't feel good. But the service, environment and hygiene are still good. If you have the opportunity, you will consider staying next time.

Good location, excellent service and amazing staff. They were very friendly and our room was very clean and tidy. Also it was smelling freshness when we entered the room. Everyday they ask you if you want your room to be cleaned and they are always available to help you. I 100% recommend it and will definitely stay again!

We recently stayed at the Metropole and had a wonderful experience. The staff were incredibly friendly and attentive, making us feel welcome from the moment wr arrived. The room was clean, comfortable, and had everything we needed. The location was great, close to everything we wanted to see and do. The breakfast buffet was great with plenty of choices. I highly recommend staying here for a comfortable and enjoyable stay while in Greece. There are a maze of options but you will do yourself a favour by staying here.

The location was excellent and the apartment was really pretty! I felt like a few things were missing - there was only 1 tablet for laundry and there weren’t any cocking amenities like oil and such.

Hotel location is good, close to the commercial street, to the bus terminal, the port ten minutes walk. But the front desk service level is poor, the professionalism is insufficient, especially the young lady on duty in the afternoon. We booked three rooms for 7 of us. On the first day, each room was given a door card, and each person was required to have a ticket. She repeatedly negotiated many times. She opened the topic and did not respond positively. Another lady at the front desk knew our request and made a few door cards for us. We have two family rooms, arranged the wrong room (different room types), opened the luggage, and repacked the room. We stayed for three days, the refrigerator had two bottles of bottled water (two people's room), and it was not added after cleaning. Negotiating with her, saying that it was the hotel's policy to supply free bottled water for a day, and the tenants would buy it on the first floor in the future. Talking again, she simply ignored her black face! The most outrageous thing was the last day. When we had breakfast in the morning, 3 of us took our luggage to the lobby to check out after dinner and rushed to the pier to take the boat. The men on duty at the front desk did not let their suitcases in and had to be placed outside the door (out of sight at the front desk). The three suitcases after the meal are gone! We hurried to negotiate with the man on duty, who did not know that it might have been loaded to the dock. We ran into the street and a group of people was loading the car to retrieve our luggage. This was the worst service of the four hotels we stayed in during our trip to Greece and the only one we gave a bad review.

The room was clean and tidy, the kitchen was well equipped, and there was a small supermarket in the lobby. In particular, the front desk staff was very warm and friendly, and gave us handwritten bus routes and bus stop names. The bus stop was not far from the hotel, which was very helpful for us to visit the city (the bus driver did not understand English).