4-Star Hotels in Heraklion

The room is simple and clean with complete facilities. The service is good. You can check in early if the cleaning is done. Check-out is also negotiable. Self-service luggage storage. The location is good, next to the bus station, port, long-distance bus station. If you drive, next to the gas station, there is a parking space at the door. Very convenient.

It’s really nice location. You literally in the center. Apartment looks nice but the rugs need a dry cleaning and there’re dark hair on the floor absolutely everywhere.

really great hotel to us. we made great memories in there

Really enjoyed my stay at Porta suits. I have Booked it last minute in front of the airport at my arrival haha! Special thanks to the receptionist, what a friendly woman! Had lots of conversations and she was the best. The room was superb!! Really stylish, modern and warm. The jacuzzi top notch👌🏻. The bed is super comfortable and wow what a big kitchen with washingmachine, dishwasher and oven. Everything you need is here. The city center Minas cathedral spot is very near, less than 10 minute walk.if you don’t like walking, you can also take a bus. The bus stop is nearby and only costs 1,20 euros. It takes you to the big busstation at the port or you go out earlier.  Again, perfect stay! Will definitely come back with my family! Thank you again for the great service!

Stayed for a day, and stayed late and left early, and didn't feel good. But the service, environment and hygiene are still good. If you have the opportunity, you will consider staying next time.

Good location, excellent service and amazing staff. They were very friendly and our room was very clean and tidy. Also it was smelling freshness when we entered the room. Everyday they ask you if you want your room to be cleaned and they are always available to help you. I 100% recommend it and will definitely stay again!

The service staff is very warm, the hotel can cook by itself, kitchenware and seasonings are all available, there is a stove and microwave oven, two hundred meters from the seagull, the room is very large and spacious

Position 100 points. We came by bus from Chania and the next stop was to take a boat to Santorini. The accommodation is a 10-minute walk from the bus station and the pier. The museum is also within a 10-minute walk. It is also within 1 km of the walking street. The room facilities are very new and feel newly decorated. The counter staff was great too. Always provide me with help and never do things perfunctorily.

The hotel is in a good location, close to the commercial street, and it takes more than ten minutes to walk to the bus terminal and the port. However, the service level of the front desk is poor, and the professionalism is insufficient, especially the young lady on duty in the afternoon. We booked three rooms for 7 people. On the first day, each room was only given one door card, and each person was required to have a ticket. After repeated negotiations, she changed the subject and did not respond positively. Another lady at the front desk knew our request and made several door cards for us. We have two family rooms, and the wrong rooms were arranged (different room types). We opened our luggage and packed up and changed rooms again. We stayed for three days, but there were only two bottles of bottled water in the refrigerator (two-person room), and they were not refilled after cleaning. We negotiated with her, saying that it was the hotel policy to only provide free bottled water for one day, and guests would have to buy it on the first floor in the future. If we talk again, she simply ignored us with a dark face! The most outrageous thing was the last day. During breakfast in the morning, 3 of us took our luggage to the lobby so that we could check out after the meal and rush to the pier to take the boat. The man on duty at the front desk did not let their suitcases in and put them outside the door (out of sight of the front desk). After the meal, three suitcases were missing! We hurriedly negotiated with the man on duty, but he had no idea and said that they might have been loaded onto a truck and taken to the dock. We ran to the street and found a group of people loading luggage onto a truck, and then we found our luggage. This is the worst service of the four hotels we stayed in during our trip to Greece, and it is also the only one we gave a bad review.

The location was excellent and the apartment was really pretty! I felt like a few things were missing - there was only 1 tablet for laundry and there weren’t any cocking amenities like oil and such.