4-Star Hotels in Phoenix

It's in downtown Phoenix, the surrounding environment is nice, and the facilities are also good. Due to a change in plan, I needed to check out one day in advance. I communicated with Ctrip several times before the free cancellation date, but failed. Ctrip seemed to have booked through another channel and had no say. When I tried to communicate with the front desk when checking in, the waiter had a bad attitude and coldly refused.

It was the best night in this hotel. Font desk staffs are nice and welcome. Bed is so softy and comfy. The good pick up and drop off at the airport.

This is such a cute hotel that really feels like an oasis in the desert. The ambiance and vibe were all really great. The staff was extremely helpful. I enjoyed the welcome popsicles and the pool was great. The room was fairly clean and the tv had good options. The comforter kind of freaked me out as it looked like it was growing mold (see photo), but I just tried to think it was the cotton in the comforter all bunched up, at least that made me sleep better.

We really enjoyed our stay at this resort. My children and I enjoyed the on-site water park. The rooms were lovely and clean. We plan to make this our go to place to rent. I wish check in was earlier than 6pm but other than that everything was good.

They only do housekeeping every other day, even after I have requested daily housekeeping twice at the front desk and they have agreed. I only stayed for two nights, so I don't get what I want.

The hotel is very distinctive. It has the kind of slope up and down, and the rooms are very similar to apartments, they are all short houses! The view is great! Very suitable for family living!

The room was really comfortable, I have to say. My only complaint is that parking costs $12 and you have to pay through an app, which was a bit inconvenient. Also, the front desk assigned us a room that was furthest inside; after taking the elevator, it was quite a long walk to get to it.

The room is ok, but the elevator is smelly, and the air conditioner is not turned on in the elevator, it is very hot. The room is a suite with a balcony. It is not good that there is no water in the room. There is no meal, and the pitfall of Hilton is that the WiFi needs to be paid separately

For a hotel and spa, I expected more. Exterior and lobby look nice, but the rooms had an outdated modern feel, with paint chipping from the ceiling and the shower light flickering like a strobe light. Outdoor pool and hot tub area was a welcome benefit of staying here, but wish the staff would have taken time to remove leaves from the pool. Snacks and their free “breakfast” were very limited. The rooftop patio left something to be desired, like creativity. We did not try the on site restaurant, so I am unable to vouch for the services there. Front desk very accommodating and friendly. We did not try the spa service either as we couldn’t work it into our agenda.