Ascott Hotels in Surabaya

This hotel has been used to be very good in service and facilities, but now it has become less tidy with peeling walls, untidy corridors, less varied and less interesting breakfast menu. The musty smell in the hotel environment and the stench if not managed properly in the future. Thank you

The hotel is ok, annex to a mall. Standard rooms are small and relatively dark. Difficult to get good water temperature on showers and the AC seems to set up temperature automatical and mysteriously. They claim to have 5 stars which definitely isn't correct.

This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..

Great location near the train station. Friendly staff, English spoken. Large room with huge comfortable bed, very clean, excellent hot shower. We arrived from Bromo lacking sleep and slept peacefully here for 10 hours, very quiet, good soundproofing. There was a damp patch on the wall (see photo) but the room itself was not damp so not a problem, and we did kill a couple of small roaches but again not a problem. Nice views of the city. Excellent breakfast of fresh fruit and asian choices, enjoyed the sauteed greens, veg curry, tofu and tempe. We enjoyed our stay very much, refreshed and ready for our onward journey to Yogyakarta. Highly recommend, would stay again. To improve, the hotel could provide filtered water dispensers to remove the need for plastic bottled water in rooms.

Ok for short stay, customer service go beyond & above as they called up & checking if you’re staying comfortable and room condition after few moment checked in the room. Received and cake & tea as complimentary from the hotel as well. The only problem is the bathroom didn’t have the floor separator, cause water leaked everywhere every-time after shower. Breakfast has lots variety and good taste. Overall is a good stay.

The check-in lobby is on the top floor while the lower lobby is only for drop-offs. Didn't expect anything because I ordered the lowest room, apparently at check-in I was told that my room was double-upgraded from superior (44 m2) to executive (81 m2). If the superior type is just an ordinary room without a pantry, the executive type has a complete kitchen and equipment. The room is very spacious consisting of 4 rooms, consist of the bedroom, bathroom, living and dining room, and kitchen. The rooms smells good and there is no damp smell at all. All equipment works fine For the living room there is a dining table equipped with 3 chairs, a long sofa and a small sofa with a large TV. The kitchen has a washing machine, oven, zinc, refrigerator, electric stove, coffee machine, toaster, kettle, rice cooker. Very complete and still looks all shiny. Tableware includes spoons, forks, chopsticks, knives, ladle, scissors, corkscrews, bowls, teapots, cething, plates, various glasses and mugs, pans. For bottled mineral water, 2 bottles of 600 ml are provided, coffee uses excelso coffee capsules, tea uses the Dilmah brand. Kitchen amenities are also very complete, namely sunlight and sponges, plus liquid soap is also provided for washing. So oakwood is perfect for those who long-stay or gather in parties with friends The bedroom is also quite spacious, equipped with a cupboard, desk, work desk and chair. Adequate sized TV with digital viewing and wifi also runs smoothly. There are also many room sockets so you don't get confused if you bring lots of electronic equipment. The soft mattress is great for sleeping with 4 regular pillows and 2 decorative pillows. For the anniversary set, they are given a large slice of cake with an art towel. The bathroom is equipped with a bathtub, shower and rain shower, closet and sink. Towels are provided 2 bath towels and hand towels. Complete amenities for Budi Jaya production. The bathtub has clear water and fills up quickly, anti-drama. Swimming pool, fitness and spa facilities are available on the F floor. The swimming pool is indoor and a bit dark, forget whether there is a children's pool or not. Complete fitness equipment, the brand is life fitness, each treadmill is also provided with its own TV. Breakfast at Oakwood starts at 06.00-10.00. The taste is quite suitable on my tongue and the variant are considered complete. Breakfast conditions are also crowded 1. Waffles and Pancakes 2. Indonesian Corner (Yellow rice, beans, noodles, fried chicken, Rawon) 3. Madura porridge (pearls, marrow, grendul, pandan, green beans) 4. Beverage (Coffee and tea, herbal medicine, infused water, juice (orange and guava)) 5. Indomie Corner 6. Traditional snacks, pudding, rounds 7. Bakery Pastry (Croissant, Danish, bread, muffin, Sandwich) 8. Salad and fruit, Bircher muesli, yoghurt 9. Fried rice, fried noodles, vegetables, curry chicken, fish 10. Western (Fried Potatoes, Roasted Chicken, Baked Tomatoes, Baked Beans, Chicken and B

Sheraton Surabaya is conveniently located right next to the 2nd largest shopping mall in Indonesia. So for travellers who are not keen to travel too far or trapped in the traffic, this would be the best choice for you!! Was a tad disappointed that our sleep got disturbed by the renovation in the morning. Really hope the hotel management could pay more attention to that. Otherwise, a great hotel that we will return to again.

Aston Inn Jemursari has a very small parking lot, making it difficult for guests who bring vehicles (even though valet parking is provided by the hotel). The breakfast menu can't expect much, because what you get is what you pay for. Modern rooms, but cleanliness can still be improved. The staff is quite friendly, but the receptionist doesn't work fast enough. Located on a small street, not on the main road.

Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.