Grace Hotel

Grace Hotel Reviews

Grace Hotel

No.77 Shihu East Road, Wuzhong District, Suzhou, Jiangsu, 215128, ChinaView Hotel Details
Grace Hotel
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Grace Hotel Guest Reviews

4.7/5
Outstanding
1323 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1323)
Positive reviews(1297)
Reviews with photos/video(144)
Friendly front desk staff(297)
Large rooms(149)
Delicious breakfast(102)
Easy to get around(90)
Close to metro(45)
Perfect for business trips(13)
Nice bathtub(10)
Has rooms for families(8)
Negative reviews(25)
seamanbobo
Queen Room With View
Stayed in Feb 2023
Business travelers
81 review
5.0/5
Outstanding
Posted on May 6, 2023
very new hotel. very very good stuff. especialy the bartender Renay. He is great guy. You should give him a big salery rise.w
Ngọc Mạnh
Special Queen Room
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Oke suggested to live here
Response from Property: Happy Chinese New Year! Thank you for your stay, we are delighted with your support. We look forward to seeing you again!
Guest User
Privilege Queen Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The room and bathroom are large. The hotel is located in the downtown area of ​​Wuzhong District, Suzhou. It is convenient for eating and shopping around. There is free parking in the basement. The girl at the service desk is very enthusiastic and kind.
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Guest User
Premier Twin Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The room is very large and spacious, the air conditioning is also good, the location is good, 500 meters away from Shihu East Road, Metro Line 2, and the transportation is convenient. And free buffet breakfast coupons are given, the breakfast is very rich, from 6:30 to 10 o'clock.
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Guest User
Discount Twin Room
Stayed in Sep 2024
Family
14 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The hotel is cost-effective, the room is large, the hotel hygiene is relatively safe, the location is slightly far from the core attractions, the subway distance is OK, I have stayed here many times, thank you for the breakfast voucher.
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Pangbaobao
Premier Twin Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Environment: The environment is good, and it is convenient to travel. Sanitation: It is clean and tidy, and it looks comfortable. Facilities: It is good, and it has everything it should have. Service: The front desk lady is very good. The service is very good. I originally booked without breakfast, but she gave me two breakfast coupons. I am happy.
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Guest User
Discount Twin Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Very, very good experience, beyond my expectation, especially the beautiful lady who helped check in at the front desk was very nice, thoughtful and considerate, a great experience
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Discount Twin Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Because there was a typhoon, I chose this hotel temporarily. Xiao Yang at the front desk was very helpful and helped me upgrade to a high floor. The view was very good. Although it was stormy outside, the children had a lot of fun inside! Although the room facilities are aging, the space is very large and the sound insulation effect is very good.
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Response from Property: Dear guest: Thank you for choosing us and for your support and love for the hotel. At the same time, thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Guest User
Family Suite
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 6, 2024
I booked this hotel online for a summer vacation with my kids. The room was clean, spacious, bright, and the environment was good. The night view was beautiful, and the service was OK. It met the needs of a family trip and was satisfactory.
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Guest User
Premier Twin Room
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The hotel is conveniently located around the hotel. It is a whole-building hotel. The rooms are very clean, well-ventilated and well-lit. There is no peculiar smell in the room. The room is very wide and spacious. The bed is also wide and soft. The bathroom is also larger and ventilated than ordinary guest rooms. The front desk clerk is enthusiastic and serious. Miss Yang at the front desk is particularly enthusiastic. We couldn't find a place to eat breakfast, and she also sent it to us. We went out to travel from Yunnan for 8 days. This is the hotel with the best experience and the highest cost-effectiveness. It is recommended to stay
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Guest User
Discount Twin Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The hotel upgraded the room type for free. The room is spacious and clean, the bathroom is large, and the cost-effectiveness is high. It gave us a big surprise. One bed is spacious for 2 children. The check-in experience is good! The waiter politely brought free snacks. Xiaodie at the front desk was very warm and thoughtful, with a sweet voice and patience. Thank you Xiaodie Meimei, thank you waiter Meimei! I will definitely stay at Yajie Hotel again when I come to Suzhou.
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Guest User
Special Queen Room
Stayed in Jul 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The room is large, with panoramic floor-to-ceiling windows, which is the standard model of traditional executive suites. Facilities: Complete facilities, rich breakfast variety, large parking lot. Hygiene: The room is very clean, and those who want to take a bath can bring a bathtub set. Environment: You can see the surrounding scenery, which is very open, but the hotel itself is not good in the city, just a lot of cars. The night view is not bad. Service: The room service staff is very enthusiastic, there are snacks when you check in, and some small requests can be basically met.
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Response from Property: Dear guest: Hello! We are honored to have you choose us, and we are delighted by your support. Your room type should be the one that our front desk colleagues have upgraded for you. We look forward to meeting you again!
Guest User
Executive 2-bed Room
Stayed in Jul 2024
Family
8 review
4.3/5
Very Good
Posted on Jul 7, 2024
The hotel is an old hotel, and the facilities are definitely not up to par with the newest hotels, but the soundproofing and room size are good, and breakfast is provided. The location is about 8-10 minutes walk from the subway, and the overall cost performance is still very high! There are above-ground and underground parking lots! I will stay here again next time I come to Suzhou!
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Response from Property: Thank you very much for your stay and review! Thank you for your opinion. We will strengthen the improvement of the hotel's software and hardware facilities and service quality. Suzhou Yajie Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that your stay is more comfortable and tidy. environment, I hope you will have a new experience next time you visit! Looking forward to experiencing it again!
Guest User
Special Queen Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 25, 2024
A stay that exceeded expectations. The front desk upgraded our room type. The room is very spacious. The bathroom hardware is all Kohler, and the shower water pressure is very good. This price is worth it. It's just that the lobby, corridors, elevators and other public areas are a bit old and a little old. But I am very satisfied to be able to stay in a hotel with this configuration at this price. The surrounding area is quite lively, with many restaurants and hotels, and there are fast charging stations in the parking lot. It's not too far to go to the old city of Suzhou or Taihu Lake.
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Response from Property: Dear guests, hello! Thank you for taking the time out of your busy schedule to write such a detailed and heartfelt review for us. No matter the hotel room is in low or peak season, we will continue to provide warm, thoughtful and meticulous service. Looking forward to your next stay!
Guest User
Family Suite
Stayed in Jun 2024
Family
3 review
4.2/5
Very Good
Posted on Jun 22, 2024
The room is very good, it is a suite, the price is very affordable, the room is very nice, the hotel front desk guy also gave breakfast coupons, the breakfast is also delicious. But the hotel parking lot security guard (it seems not the hotel security hotel) has a bad attitude, we forgot to ask, the hotel front desk did not tell us to scan the code to leave the parking lot, and then the security guard called to ask how to get out of the parking lot, the security guard came up and said "which exit to take what exit", and said "I don't know how you get out, ask the hotel to scan the code", we asked which code to scan, and said "you ask the hotel, how do I know what code to scan to get out", haha, it's the first time to go out, I definitely don't know, of course I have to ask, so we owe him the same attitude, and then when we went out, we got a puncture, and we went to fix the tire again, which is really a waste of time. I hope the hotel can talk to the security guard, we are here to travel, not to be bullied! ! !
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Response from Property: Hello! We are very happy that you have chosen our hotel. Thank you very much for your support and trust in the hotel. We also thank you for your clear expression of your dissatisfaction, which allows us to clearly identify our problems. We will continue to work hard to provide better service for you. Customer service provides you with a more comfortable and warm stay experience. If you are willing to stay at our hotel again, we can give you a free upgrade service. We look forward to your coming again to review our progress and wish you a happy day!