No.8 Wudianzhi Lane, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Gusu Yard Xuanzhou Guest Reviews
4.5/5
Good
433 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(433)
Positive reviews(420)
Reviews with photos/video(245)
Classy environment(95)
Delicious breakfast(41)
Friendly front desk staff(32)
Average sound insulation(31)
Well designed(29)
Easy to get around(23)
Loved the view(22)
Close to metro(10)
Negative reviews(13)
Kellyohohhh
Queen Room
Stayed in Aug 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Aug 26, 2024
This hotel is beautiful. The staff was very nice and supportive ! My room was clean and surprisingly quite. The breakfast was good ! I’d like to come back soon !
Response from Property: Thank you very much for staying at Suzhou Cultural Tourism Gusu Courtyard · Xuanzhou Hall! Thank you especially for your recognition of our compound. The small courtyard was renovated from the Wanling Hall in the pre-Qing Dynasty, where you can not only feel the fireworks of the modern Suzhou market, but also experience the deep courtyard of the old Suzhou. We will continue to strive to provide more comfortable, clean, beautiful accommodation and warm service. We look forward to your next visit to bring you a new and richer experience.
Guest User
Classical Chinese Style Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The service from the staff was very friendly and helpful and the breakfast was really good. The staff members, Xiao Chen, Xiao Li, Xiao Yao and Xiao Ma all helped to make our first and second stay very memorable. They helped recommend restaurants, find tourist locations, adjust the heater and provide an early breakfast when we have to go to the train station. The elegant and historic setting and the friendly and helpful staff made both our stays here very pleasant. Highly recommended.
Response from Property: Thank you very much for staying at Suzhou Cultural Tourism Gusu Courtyard · Xuanzhou Hall! Thank you especially for your recognition of our compound. The small courtyard was renovated from the Wanling Hall in the pre-Qing Dynasty, where you can not only feel the fireworks of the modern Suzhou market, but also experience the deep courtyard of the old Suzhou. We will continue to strive to provide more comfortable, clean, beautiful accommodation and warm service. We look forward to your next visit to bring you a new and richer experience.
Han
Classical Chinese Style Twin Room
Stayed in Nov 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Nov 18, 2024
It was a pleasant stay, highly recommend if you'd like to experience staying in a chinese courtyard house (四合院). The staffs were all very helpful and accomodating. They have an amazing breakfast spread in a 9 tiled box, all different variety of Chinese breakfast. It's an amazing experience if you don't mind the rather thin sound proofing. There are some details that can be improved, for example, the carpeting should be changed since it felt a little stiff and old. There should be a hook to hang clothes while bathing, though they do provide bathrobes. P.S. I love the brand they used for toiletries.😉
Response from Property: Dear guests, thank you for staying at Suzhou Cultural Tourism Gusu Courtyard Xuanzhou Hall. We couldn't be delighted to receive your recognition for our service, breakfast and toiletry products. For the sound insulation problem and the carpet detail you mentioned, we have recorded it and will improve it as soon as possible, and we look forward to seeing you again to provide you with a more perfect experience.
VHh
Classical Chinese Style Double Bed Room
Stayed in May 2024
Family
4 review
4.7/5
Amazing
Posted on May 24, 2024
Very Gooddddd
Nothing to say
See you next time
Response from Property: Dear guest, thank you for staying at Suzhou Cultural and Tourism Gusu Courtyard · Xuanzhou Club. Thank you for your recognition of our courtyard. Thank you also for taking the time to give us feedback! It's a pity that we didn't get your full rating. The difference of 0.3 points also indicates the direction for us to continue working hard. Looking forward to your next visit, and even more so, looking forward to your perfect evaluation.
Guest User
Classical Chinese Style Twin Room
Stayed in Aug 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Aug 20, 2024
小陈 小李小马和小姚 services are good. Cleanliness was OK. The hotel itself is a very well-maintained unique historical building. Good experience overall
Response from Property: Thank you very much for staying at Suzhou Cultural Tourism Gusu Courtyard · Xuanzhou Hall! Thank you especially for your recognition of our compound. The small courtyard was renovated from the Wanling Hall in the pre-Qing Dynasty, where you can not only feel the fireworks of the modern Suzhou market, but also experience the deep courtyard of the old Suzhou. We will continue to strive to provide more comfortable, clean, beautiful accommodation and warm service. We look forward to your next visit to bring you a new and richer experience.
L3D
Classical Chinese Style Twin Room
Stayed in Aug 2024
Travel with friends
8 review
4.5/5
Great
Posted on Sep 26, 2024
We arrived late and the staff waited to check us in which was welcomed. Nice location although a little way out from the sights of Suzhou. Breakfast was not the best but the hotel is beautifully restored. The only downside of an old building is that it was very noisy early in the morning!
Response from Property: Dear guests, thank you very much for your affirmation of our environment. For the problem of room soundproofing you mentioned, this aspect is indeed not very good, because the hotel itself is an ancient building, but also a cultural protection control building, are wooden structures, the sound insulation effect is indeed not up to the standard of the normal hotel, the front desk also has earplugs to receive, we will continue to strengthen the sound insulation in the future, breakfast is a Suzhou-style dim sum, steamed points and nutrition with the nine-square grid package, the hall is located in the center of the ancient city of Suzhou, convenient transportation, the surrounding subway stations and bus stations are very close to walking a few hundred meters. We will continue to strive to provide more comfortable, clean, beautiful accommodation and warm service. We look forward to your next visit to bring you a new and richer experience.
Elspeth
Independent Courtyard Double Bed Room
Stayed in Aug 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Beautiful hotel and great location. The room was beautiful and had everything you would need and was very clean and modern. The hotel is stunning. The staff were lovely and very friendly. The check in and check out was very quick and easy. I would highly recommend this hotel.
Response from Property: Thank you very much for staying at Suzhou Cultural Tourism Gusu Courtyard · Xuanzhou Hall! Thank you especially for your recognition of our compound. The small courtyard was renovated from the Wanling Hall in the pre-Qing Dynasty, where you can not only feel the fireworks of the modern Suzhou market, but also experience the deep courtyard of the old Suzhou. We will continue to strive to provide more comfortable, clean, beautiful accommodation and warm service. We look forward to your next visit to bring you a new and richer experience.
Guest User
2-bed Room
Stayed in Jun 2024
Family
4 review
2.0/5
Posted on Jun 19, 2024
The hotel is a great old house, beatifully restored that really takes you to ancient times, but it feels really abandoned and important details are not considered. To keep such a establishment other type of management needs to be put in place. Aspects like the super dirty moquette in rooms or the ridiculous breakfast (both Chinese and foreign clients were absolutely shocked) can be easily improved. Definitely such an investment to restore a beatiful place needs better management.
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. We apologize for not making your trip perfect. Regarding the breakfast you mentioned, the club provides a Chinese set menu in the form of a nine-square grid, and if you don't like it, you can ask the front desk to suggest it for you to adjust, and there is no absurdity. Regarding room hygiene, the hygiene of the hall is cleaned by room cleaning staff every day, if you feel that it does not meet your standards or requirements, you can contact the front desk to help you clean again until you are satisfied. The revitalization of the old house is also something that our company has been doing, and some aspects may need to be strengthened, and we will also strive to make the old house glow with new brilliance, if you have better suggestions or comments, please feel free to contact the club. Once again, we apologize for any inconvenience caused. We hope that in the near future, after our renovation and upgrading, we will have the opportunity to provide you with better service and a more comfortable and warm stay experience. We sincerely look forward to your visit again and wish you a happy day!
Guest User
Classical Chinese Style Twin Room
Stayed in Dec 2023
Travel with friends
1 review
4.5/5
Great
Posted on Dec 14, 2023
The service is very good. Everyone is friendly and helpful especially 金金, Example helping us to order food online. The temperature dropped and they brought extra heater for us.
6/7
Response from Property: Dear guests, thank you for staying at Suzhou Cultural Tourism Gusu Courtyard Xuanzhou Hall. Thank you for your compliments on our butler service. Thank you for taking the time to leave a review for us! It's a shame that I didn't get a perfect score from you. The difference of 0.5 points also indicates the direction of our continued efforts. Looking forward to your visit again, and looking forward to your full evaluation.
Jun. Y
Queen Room
Stayed in Jun 2024
Family
4 review
3.7/5
Posted on Jun 11, 2024
Nice hotel with big room and great breakfast. As with all prevseved building, the room sometimes smells abit. However, walls are rather thin and you can hear ur neighbors if they are loud. While it's within walking distance to Guan Qian street, around 10 to 15 mins, you have to walk past some dark alley.
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. We apologize for not making your trip perfect. In response to the problem of room sound insulation you mentioned, this aspect is indeed not very good, because the hotel itself is also an ancient building, but also a cultural protection control building, are wooden structures, the location of your room is facing the street, the surrounding residences, the atmosphere of the market will be more, the sound insulation effect is indeed not up to the standard of the normal hotel, but we are also trying to strengthen, the front desk also has earplugs to receive, or contact the front desk to help you change the room, we have also installed soundproof glass, and we will continue to strengthen the sound insulation in the future. There is a peculiar smell in the room, due to the continuous rain, the hose backflow will produce a strange slight smell, you can also contact the front desk in time to help you deal with it or change rooms. Because in the old town, there are houses all around, there are street lights in the alleys, there are no black alleys. Again, we apologize for the inconvenience. We hope that in the near future, after our renovation and upgrading, we will have the opportunity to provide you with better service and a more comfortable and warm stay. We sincerely look forward to your visit and wish you a wonderful day! Hello dear guests! Thank you very much for your stay and detailed review. We apologize for not making your trip perfect. In response to the problem of room sound insulation you mentioned, this aspect is indeed not very good, because the hotel itself is also an ancient building, but also a cultural protection control building, are wooden structures, the location of your room is facing the street, the surrounding residences, the atmosphere of the market will be more, the sound insulation effect is indeed not up to the standard of the normal hotel, but we are also trying to strengthen, the front desk also has earplugs to receive, or contact the front desk to help you change the room, we have also installed soundproof glass, and we will continue to strengthen the sound insulation in the future. There is a peculiar smell in the room, due to the continuous rain, the hose backflow will produce a strange slight smell, you can also contact the front desk in time to help you deal with it or change rooms. Because in the old town, there are houses all around, there are street lights in the alleys, there are no black alleys. Again, we apologize for the inconvenience. We hope that in the near future, after our renovation and upgrading, we will have the opportunity to provide you with better service and a more comfortable and warm stay. We sincerely look forward to your visit and wish you a wonderful day!
_cjay_
2-bed Room
Stayed in Jul 2024
Family
25 review
5.0/5
Outstanding
Posted on Jul 10, 2024
beautiful house and comfortable stay!
Response from Property: Thank you very much for staying at Suzhou Cultural Tourism Gusu Courtyard · Xuanzhou Hall! Thank you especially for your recognition of our compound. The small courtyard was renovated from the Wanling Hall in the pre-Qing Dynasty, where you can not only feel the fireworks of the modern Suzhou market, but also experience the deep courtyard of the old Suzhou. We will continue to strive to provide more comfortable, clean, beautiful accommodation and warm service. We look forward to your next visit to bring you a new and richer experience.
Anonymous User
Classical Chinese Style Double Bed Room
Stayed in Apr 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Apr 9, 2024
Nice ancient vibes in the hotel.
Response from Property: Dear guests, thank you for staying at Suzhou Cultural Tourism Gusu Courtyard Xuanzhou Hall. Thank you for your compliments on our service. Thank you for taking the time to review with us! The difference of 0.3 points also points to the direction in which we continue to work hard. Looking forward to your visit again, and looking forward to your full evaluation.
Guest User
Classical Chinese Style Twin Room
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Sep 30, 2023
Jinjin helped us a lot ! Great staff!
Response from Property: Thank you for staying at Suzhou Cultural Hotel Gusu Courtyard · Xuanzhou Guild Hall! Thank you for your compliments on our butler service. The small courtyard is the transformation of the Wanling Guild Hall in the pre-Qing period, where you can feel the fireworks of modern Suzhou city, but also experience the deep courtyard of old Suzhou. We will continue to strive to provide more comfortable, clean, beautiful accommodation and warm service. Look forward to your next visit, can bring you a new and richer experience.
Lindazhan
2-bed Room
Stayed in Nov 2024
Family
9 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Antique and comfortable environment, I like the whole atmosphere very much, clean and comfortable, and all the service staff are very kind and enthusiastic. Thank you to Jin Jin and Yuting at the front desk, as well as the handsome guy on the night shift and the two ladies who helped us prepare a hot breakfast. Thank you Your service made my trip to Suzhou very comfortable
Original TextTranslated by Google
6/10
Response from Property: 非常感謝您入住蘇州文旅姑蘇小院·宣州會館!也特別感謝您對我們小院的認可。小院是前清時期的宛陵會館改造的,在這裏既能感受現代蘇州市井煙火氣,也能體驗老蘇州庭院幽深。我們會繼續努力提供更加舒適、乾淨,優美的住宿環境和温馨的服務。期待您下次再來,能帶給您全新的更豐富的體驗。
Guest User
Classical Chinese Style Double Bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The room is very good. The hospitality is warm.
Service: The service of the staff is very good. Xiao Chen, Xiao Li, Xiao Yao and Xiao Ma are all excellent.
I heard that there are other stores. I will have the opportunity to experience them. Thank you very much.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Suzhou Cultural Tourism Gusu Courtyard Xuanzhou Hall! Thank you very much for your recognition of our courtyard. The courtyard was renovated from Wanling Hall in the Qing Dynasty. Here you can feel the fireworks of modern Suzhou and the deep courtyard of old Suzhou. We will continue to work hard to provide a more comfortable, clean, beautiful accommodation environment and warm service. We look forward to your next visit and bringing you a new and richer experience.