To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1736)
Positive reviews(1710)
Reviews with photos/video(804)
Classy environment(478)
Delicious breakfast(208)
Garden view(161)
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Excellent afternoon tea(84)
Tasty restaurant(82)
Perfect for families(70)
Negative reviews(23)
Guest User
Villa - 2-Bedroom, Courtyard-View (2 living rooms)
Stayed in mar 2024
Family
5 review
5.0/5
Outstanding
Posted on 28 mar 2024
Hotel have airconditioning which is very rare during march un shanghai, heated floors, heated toilets, with balcony, windows cant be open though. Outside the hotel is the famous street on shantang. Very nice place . Breakfast is not ok though , they have complimentary drinks though and the ambiance of the hotel is perfect for photoshoot
Response from Property: Dear guest, hello, thank you for staying in our hotel, we are very happy to see you are very satisfied, looking forward to your next visit!
SZE TENG
Suite with Landscape(One Bedroom One LivingRoom)
Stayed in dic 2023
Family
3 review
5.0/5
Outstanding
Posted on 27 dic 2023
Staffs are really friendly to help, specially thanks to Ms. Xu at front desk. Strategic location if you wish to visit Shantang Street, all scenic spots are just nearby walking distance.
Response from Property: Dear guest, hello! Thank you for choosing to stay in Shantang Mansion Hotel, thank you for your comments in your busy schedule, you are definitely our greatest happiness as a service staff, sincerely looking forward to your stay again, wish you a happy life! Mansion Housekeeper: Liu Xiaoai
Wye Kit
Scholars View Villa (2 Suites Rooms)
Stayed in abr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 22 abr 2024
An unexpected gem of a hotel, located smack in the middle of a bustling street full of curios, delicious food and sights.
Once you step inside, get transported back to ancient China history. The noise from the street disappears into peace and tranquil. Feeling like living in a kungfu movie hotel, with very nice decor and furnishing.
Choose the 2 storey, 2 bedroom villa, if in a group. Lots of Instagram backdrop and ancient settings.
Service from front desk and Mr Shu (or Xue) is very good.
Great place for older folks or nostalgic guests. Wanting to soak in the ancient days of living.
Response from Property: Thank you for your stay and look forward to your next visit !!!
Khoon Guan
Tan Hua Fudi Suite (One-Bedroom, One-Living Room)
Stayed in dic 2023
Couples
37 review
5.0/5
Outstanding
Posted on 20 dic 2023
Hotel design is stunning and service is perfect. Great location as it is in tourist spot of Suzhou. Highly recommend to have a try!
Response from Property: Dear guest, hello! Thank you for choosing to stay in Shantang Mansion Hotel, thank you for your comments in your busy schedule, you are definitely our greatest happiness as a service staff, sincerely looking forward to your stay again, wish you a happy life! Mansion Housekeeper: Liu Xiaoai
Lucker
Tan Hua Fudi Suite (One-Bedroom, One-Living Room)
Stayed in dic 2023
Solo travelers
16 review
5.0/5
Outstanding
Posted on 7 ene 2024
Great hotel and convenient for Shantangjie. Nice staff.Room was clean and modern.
Response from Property: Dear guest, hello! Thank you for choosing to stay in Shantang Mansion Hotel, thank you for your comments in your busy schedule, you are definitely our greatest happiness as a service staff, sincerely looking forward to your stay again, wish you a happy life! Mansion Housekeeper: Liu Xiaoai
Candy
Tan Hua Fudi Suite (One-Bedroom, One-Living Room)
Stayed in abr 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on 23 abr 2023
Excellent experience to stay in this hotel… compare to the city hotel, this hotel got the suzhou cultural feeling and their staffs are very friendly and polite… i will come and stay again if i coming to Suzhou again… the location also beat for vacation altot u need to walk thru busy streets and car cannot enter but it is still very convenient and not very far for walking.
Response from Property: Hello dear guests! Thank you for choosing to stay at Shantang Mansion Hotel. Thank you for your review despite your busy schedule. Your review is definitely our greatest happiness as service staff. "Shili Home" is our service tenet. We aim to provide considerate services to every guest from afar through our services, so that you can feel the warmth of home. The Mansion Hotel consists of 16 townhouses, ranging from one bedroom and one living room to four bedrooms and two living rooms, which can meet the needs of most families. The courtyard is deep and the winding paths lead to secluded areas. It is a good choice to walk around and watch the flowers or sit quietly and drink tea. We sincerely look forward to your stay again and wish you a happy life! Housekeeper: Liu Xiaoai
tran
Fudi Courtyard Villa (Four-Bedroom, Two-Living Room)
Stayed in mar 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on 20 mar 2024
Nice, clean, location
Response from Property: Dear guest, hello, thank you for staying in our hotel, we are very happy to see you are very satisfied, looking forward to your next visit!
藤沢慎一郎
Elegant Room (Double bed)
Stayed in ene 2024
Business travelers
2 review
4.7/5
Amazing
Posted on 12 ene 2024
Good atmosphere and service
Response from Property: Dear guest, hello! Thank you for choosing to stay in Shantang Mansion Hotel, thank you for your comments in your busy schedule, you are definitely our greatest happiness as a service staff, sincerely looking forward to your stay again, wish you a happy life! Mansion Housekeeper: Liu Xiaoai
AllenSun33
Tianxiang Scenic Villa (Three-Bedroom, One-Living Room)
Stayed in sep 2024
Family
8 review
5.0/5
Outstanding
Posted on 10 sep 2024
I have stayed here many times. It is a scenic hotel with Suzhou characteristics. The room supplies are clean and meticulous. The various refreshments and suppers provided are also very Suzhou local characteristics. The hotel's catering level is quite online, and the set meal is also quite cost-effective.
Original TextTranslated by Google
Guest User
Suite with Landscape(One Bedroom One LivingRoom)
Stayed in ago 2024
Family
51 review
5.0/5
Outstanding
Posted on 3 sep 2024
The hotel is located on the Shantang Street Pedestrian Street, which is quiet in a bustling city. The environment is very good, with greenery everywhere and quaint scenery. It is very close to Metro Line 2. The first thing you see when you enter the hotel is the fragrance of books. The front desk clerk enthusiastically helped us check in, and a waiter took us to the room. When you enter the room, you feel very satisfied with the layout. There is a one-bedroom apartment with a balcony. The TV in the living room is very large. The brand of bath products is very good. Afternoon tea is also provided. The night view of the cruise ship is beautiful at night. I would like to especially mention Master Yang who sent us to the cruise ship entrance. He was very enthusiastic and the breakfast was rich. In short, Suzhou Shantang Shuxiang Mansion, I will come again next time!
Original TextTranslated by Google
6/9
Response from Property: Dear guest: Thank you for choosing to stay at Shantang Mansion Hotel. Thank you for your comments in your busy schedule. The hotel is located in a century-old cultural ancient street with unique scenery and excellent location. The hotel consists of 16 townhouses, ranging from one bedroom and one living room to four bedrooms and two living rooms, which can meet the needs of most families. The courtyard is deep and the paths are winding. It is a good choice to take a quick look or sit quietly and taste tea. I look forward to your stay again and wish you a happy life! Mansion General Manager: Liu Xiaoai
Febdm_
Tan Hua Fudi Suite (One-Bedroom, One-Living Room)
Stayed in ago 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on 27 ago 2024
A friend who came from another place recommended this hotel. The environment is very good. It looks like a Su-style garden, all villa-style. The hotel is in the scenic area and has a good location. We arrived in the afternoon. Maybe because it was summer vacation, there were more people in Shantang, and the entrance was sealed, but the housekeeper also contacted us enthusiastically and guided us patiently. The overall experience is good, the room is also very quiet, and the toiletries used in the room are also Bulgari series, which smells very good. There are also many breakfast varieties, and there are check-in points everywhere in the hotel!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Shantang Mansion Hotel. Thank you for your comments in your busy schedule. The hotel is located in a century-old cultural ancient street with unique scenery and excellent location. The hotel consists of 16 townhouses, ranging from one bedroom and one living room to four bedrooms and two living rooms, which can meet the needs of most families. The courtyard is deep and the paths are winding. It is a good choice to take a quick look or sit quietly and taste tea. I look forward to your stay again and wish you a happy life! Mansion General Manager: Liu Xiaoai
Guest User
Suite with Landscape(One Bedroom One LivingRoom)
Stayed in ago 2024
Family
2 review
5.0/5
Outstanding
Posted on 29 ago 2024
The hotel is in a great location, right on Shantang Street, quiet in the bustling city. The hotel is also designed very Suzhou, with a standard three-entry courtyard, perfect for changing scenery, and a full set of Bulgari toiletries, very stylish
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Shantang Mansion Hotel. Thank you for your comments in your busy schedule. The hotel is located in a century-old cultural ancient street with unique scenery and excellent location. The hotel consists of 16 townhouses, ranging from one bedroom and one living room to four bedrooms and two living rooms, which can meet the needs of most families. The courtyard is deep and the paths are winding. It is a good choice to take a quick look or sit quietly and taste tea. I look forward to your stay again and wish you a happy life! Mansion General Manager: Liu Xiaoai
Guest User
Suite with Landscape(One Bedroom One LivingRoom)
Stayed in ago 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 27 ago 2024
I went to Shantang Street with my friends and chose Shuxiang Mansion Hotel. I will choose Shuxiang every time I go out. I have great trust in this brand. No matter which store of Shuxiang Group I go to, the service staff are very enthusiastic and the hygiene is very clean. The most important thing is that the scenery is beautiful. Each store has a different style. The Shantang Su-style garden style is very beautiful. The breakfast selection is also very good, very nice, and highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Shantang Mansion Hotel. Thank you for your comments in your busy schedule. The hotel is located in a century-old cultural ancient street with unique scenery and excellent location. The hotel consists of 16 townhouses, ranging from one bedroom and one living room to four bedrooms and two living rooms, which can meet the needs of most families. The courtyard is deep and the paths are winding. It is a good choice to take a quick look or sit quietly and taste tea. I look forward to your stay again and wish you a happy life! Mansion General Manager: Liu Xiaoai
Guest User
Scholars View Villa (2 Suites Rooms)
Stayed in ago 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 26 ago 2024
I came to Suzhou with my friends on the weekend and specially experienced the Shuxiang Mansion Hotel on Shantang Street. The overall feeling was quite good, and the butler's service was also very thoughtful. On the recommendation of the butler, we also had dinner in the hotel. The dishes were very good. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Shantang Mansion Hotel. Thank you for your comments in your busy schedule. The hotel is located in the century-old cultural ancient street, with unique scenery and excellent location. The hotel consists of 16 townhouses, ranging from one bedroom and one living room to four bedrooms and two living rooms, which can meet the needs of most families. The courtyard is deep and the paths are secluded. It is a good choice to visit or sit quietly and taste tea. I look forward to your stay again and wish you a happy life! Mansion General Manager: Liu Xiaoai Reply to employee Bulgari Xianger Reply on August 26, 2024
Guest User
Suite with Landscape(One Bedroom One LivingRoom)
Stayed in ago 2024
Family
3 review
5.0/5
Outstanding
Posted on 26 ago 2024
The room is very good, villa style, and I live in a hotel in a Su-style garden. The hotel service is also very good. The hotel's training must be in place. Everyone greets with a smile and is very enthusiastic. The room is clean and hygienic. The inner courtyard landscape is also very beautiful, with pavilions, towers, bridges and flowing water. There are Hanfu and handmade experiences in the lobby, which are really suitable for bringing children. The weather is hot in summer. When I checked out, the housekeeper also thoughtfully packed me two bottles of iced sour plum soup, which is very heartwarming. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Shantang Mansion Hotel. Thank you for your review in your busy schedule. The hotel is located in the century-old cultural ancient street, with unique scenery and excellent location. The hotel consists of 16 townhouses, ranging from one bedroom and one living room to four bedrooms and two living rooms, which can meet the needs of most families. The courtyard is deep and the paths are secluded. It is a good choice to visit or sit quietly and taste tea. I look forward to your stay again and wish you a happy life! Mansion General Manager: Liu Xiaoai
Reply to employee Bulgari Xianger Reply on August 26, 2024