Ironwood Hotel Reviews

Response from Property: Dear daviddM2667CE, Thank you so much for your review! We are happy to hear that you enjoyed your 10-day stay with us. It's wonderful to know that our breakfast buffet and dinner at the Leaf Lounge consistently met your expectations and that our service made a positive impression on you. We’re delighted that you found all our rooms—from standard to renovated to the presidential suite—clean, comfortable, and aesthetically pleasing. Your kind words about our hotel's design mean a lot to us. Thank you for a special shout-out to Kiara, Claire, Angelica, Joshua, and the rest of the breakfast crew—they’ll be overjoyed to hear they made you feel at home. We’ll make sure to pass along your appreciation to them. Thank you again for your high praise. We look forward to welcoming you back soon! Most sincerely, Karen Espiritu General Manager

Response from Property: Dear 216everettm, Thank you for your continued loyalty and for taking the time to share your heartfelt experience at the Ironwood Hotel. We are truly touched by your kind words and thrilled to hear that you've had consistently positive stays with us. We're grateful for your recognition of Kiara's exceptional service. It gives us great pride to know that she went above and beyond to assist you during a challenging time. We're sending you our best wishes for a speedy recovery from your surgery, and we hope to have the pleasure of welcoming you back to the Ironwood Hotel soon. Sincerely, Karen Espiritu General Manager

Response from Property: Dear 393skym, Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and understand the importance of clarity when it comes to room descriptions. We sincerely apologize for any confusion regarding your room booking. While we strive to ensure our online partners accurately represent our accommodations, we recognize that there may be limitations in how room names and descriptions are presented. Your comments regarding this matter have been duly noted, and we will continue to work with our partners to enhance clarity for our guests. In terms of your experience at check-in, please accept our apologies if the communication did not meet your expectations. We always aim to provide exceptional customer service, and your feedback serves as a valuable reminder to continuously improve in this aspect. We understand the significance of effective communication and the impact it can have on the overall guest experience. Rest assured, we will address your concerns internally to ensure that future interactions reflect the high standard of service we aspire to deliver. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future. Most sincerely, Karen Espiritu General Manager

Response from Property: Dear alfQ6134ST, Thank you for your 5 star review! We're glad that we we able to meet your expectations and you found our rooms clean and comfortable during your stay. We're also very proud to hear that Ruth made your stay even more enjoyable. I'm sure she will be happy to hear about this review. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon for another great experience! Sincerely, Karen Espiritu General Manager