The Riviera Hotel Taipei
Latest booking 22 hrs ago
The location was the best thing about this hotel! The rooms were clean and good. The service was just a bit disappointing. Even before arriving, I couldn’t seem to contact anyone through email, website or social media. I had to resort to calling international to confirm airport pickup. I spoke to Claire who efficiently made it happen but no apologies for never replying to my mails, no warmth in her voice - it was a preview of service onsite. True enough, we got to the hotel - they checked us in efficiently but I do not feel welcomed. Breakfast was good except again for service. The supervisor seem to be always upset when I ask something like I asked where we can get water - with her voice raised pointed at the table and said “There!” I felt stupid for not knowing! I guess I am just not used to being treated like this in a hotel. Not sure if this is because they have difficulty in speaking English so it was hard to interact? or culture differences? Maybe I had too high expectations because of the reviews I read and everyone received amazing service. The service level is consistently cold and disappointing in the 5 days we stayed. I will not choose to stay in this hotel again.
Outstanding
2450 Reviews