Guest User
October 17, 2024
Terrible stay experience!
Due to the media reports, I simply went to experience unpacking a newly opened restaurant this year after get off work!
I swiped the magnetic card into the room, and I was surprised to see a group of people in the room. It felt like the supervisor was giving a tour. I had checked in after 8:00 pm, and I would still encounter such an unprepared situation. The subsequent response and the company's SOP were even more shocking. 🙄, in order to apologize, I was asked to compensate for delaying my check-out. I had to go to work the next day and needed to leave at 8:00 am, and then I said I still need to give you some compensation! Ask me? Extremely dumbfounded! Later, if I asked to dine in the future and explained the situation, I would be given a discount? ? ? ? ? ? All the good mood is gone...
When you check out at 8:00 in the morning, you will be given a business card at the front desk with a handwritten note on it indicating that you will be upgraded for future stays! It’s true⋯⋯⋯⋯⋯⋯
Is this the service and adaptability of a four-star hotel? I’m extremely disappointed and it ruined my good mood for going to work on Thursday! Who will come again?
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