Guest User
April 3, 2023
As soon as the epidemic policy was relaxed, the whole family was arranged to travel. It is a pity that the service and crisis management experience of this hotel is very poor. First, it helped us arrange the wrong room, and then made us pay extra for the hotel's own mistakes. In the end, Ctrip helped us Coordinated and took the loss. In addition, 90% of the hotel is basically German retirees, who are particularly sensitive to the voice of any child, so it is not recommended to bring families with children. Ctrip's customer service is first-class, but the hotel's own customer service is very poor!
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