Johnson2046
November 12, 2024
Shame of Uzbekistan, disgrace to the hotel service industry!
This is the most bizarre garbage hotel I have stayed in for more than 20 years. Please avoid it for all tourists, not only Chinese people, but also hope that all major OTAs should reduce the garbage hotel as soon as possible!
1 In order to experience the old Soviet-style hotel, I ended up burying myself in the pit. Please don't stay again after seeing this comment. When checking in and boarding the plane, the bespectacled guy at the hotel asked to show all the check-in records of other hotels in Uzbekistan after registering the documents. While waiting, I observed that the same request was not made to the previous guests, and no other hotel made such unreasonable requests during the entire trip to Uzbekistan. Before coming, I heard about similar regulations in the local 🈶️, which should also be the responsibility of the Ukrainian government customs entry and exit or relevant management personnel. What right does a hotel have to check the guest's check-in record? Why only make a request to the Chinese tourists? In order not to affect the rest, I cooperated to provide it. As a result, the bespectacled guy at the front desk repeatedly verified the time for more than ten minutes without a suitable completion. When he was prompted to urge, he was rudely interrupted and said that the guest wanted to check in and he had to do this. I asked him why other guests didn't use it, and he didn't say anything.
2After entering the room, the most disgusting thing happened. The whole room was not cleaned. Not only was the hardware simple, but the trash can was not cleaned at all, and there were even condoms used by the previous guest. I called the front desk to ask for a room change, and the first reply from the front desk was to ask the housekeeping staff to clean it.
3 I went down to the front desk and showed the photos. The hotel glasses guy reluctantly changed me to a room. The cleaning of this room can only be said to be makeshift, and there is no drinking water in each room. The front desk phone was unreachable for a long time, and it took a long time to get a response.
4The hotel staff was rude and violent, without any courtesy and professional cultivation of hotel service staff. The poor hardware and poor maintenance of the hotel showed that the hotel staff did not have basic professional ethics and professionalism at all. This is the only such a garbage hotel encountered in the ten-day trip to Ukraine. This is a black sheep in the tourism industry of Ukraine and a shame for the entire hotel industry.
Please avoid thunder, and please Ctrip and other major OT A platforms to remove this hotel as soon as possible
Original TextTranslation provided by Google