Palm Villas

The host is unreasonable about security deposits. Normal wear and tear, and aging appliances means if anything goes wrong YOU will be asked to pay for full replacement. No repair, no proof, just their word vs. yours and they will keep your $.

Although Palm Villas and the condo in general is wonderful, the condo has significant maintenance issues. Everything does work.....sort of. The AC and the outdoor BBQ were my main draws to this condo and both were major fails. The AC works reliably on 3-4 of our 11 day stay. Afternoon temps in the condo averaged 80-82 degrees. I planned on cooking 90% of our meals on the great outdoor patio. However, out of three control knobs, two were broken and after a visit by the "handyman" went missing altogether leaving but one functional burner. The TV , although functional, took hours to figure out, and a call to customer service still required a 20 minute conversation to watch just basic TV. Most condos I've rented come with a "owners manual" that list instructions on how to use the various appliances. There was none here. The coffee maker worked well after I spent 1/2 hour figuring out. And on a side note....I've never checked into a condo that didn't have at least one days supply of coffee, tea, water, etc. I was told by customer service the "we don't do that". The washing machine worked well once you positioned the door in a certain way. There were no extra blankets in the unit but 3 were delivered the next morning after a phone call to CS. Twice during our stay, the sprinklers came on in the middle of our dinner (6PM) causing us to run for cover and the first time, soaking my tripod mounted camera. I actually rented the H4 condo in this same building several years ago and everything was perfect. I guess I expected H1 and Kona Coast Vacations to deliver the same experience but sorry to say it was far from it. I won't be back and I will encourage fellow travellers to avoid also. The fact that I also paid VRBO for this recommended property by a "Premier Host", further rubs salt into the wounds.