Phuong Nam Resort Reviews

Really, this resort is a disappointment despite having a 4-star rating. My family and I visited during the holidays in Vietnam. When my French husband approached the front desk, none of the staff members could understand English to assist him. Even when I approached the counter, the room rates were confusing, and no staff member could recommend a suitable room type based on our needs. It was surprising that when I inquired about room turndown service, no staff member could comprehend my request. Moreover, the restaurant had Japanese cuisine that day due to the Koi aquarium opening, but when I checked the menu, it was mostly Japanese dishes. I asked the restaurant staff for authentic Vietnamese specialties, but they couldn't provide any recommendations. I wanted my husband to enjoy Vietnamese food during our trip. In summary, we were disappointed with the room service and restaurant. On the bright side, the resort has plenty of green space and is peaceful. However, it lacked a spa and gym for relaxation and exercise as well as no night activities. I don't understand how it was given a 4-star rating.