4 Chome-7-36 Kitashinagawa, Shinagawa Ward, Tokyo, 140-0001, JapanView hotel details
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Guest Reviews of Tokyo Marriott Hotel
8.7/10
Very good
43 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.6
Service8.6
Cleanliness8.9
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All reviews(43)
Positive reviews(16)
Reviews with photos/video(5)
Negative reviews(1)
Guest User
Superior King Room
Stayed in Mar 2026
Business traveler
29 reviews
10/10
Outstanding
Posted on Apr 24, 2026
The location is excellent, and the service is great. The room and bed are both very spacious. It's a bit on the expensive side, but overall, I'm satisfied.
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Guest User
Deluxe Guest Room, 1 King or 2 Twin, High Floor, Smoking
Stayed in Mar 2026
Business traveler
19 reviews
10/10
Outstanding
Posted on Jun 7, 2026
Excellent, excellent, just a bit pricey.
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Guest User
Deluxe Twin Room
Stayed in Sep 2025
Couple
1 reviews
4.5/10
Posted on Oct 24, 2025
I had a lot of issues, but the service was terrible. The customer service was so bad that it made me feel bad. I had been staying there for quite a long time, but I felt like I had had enough. I've used this hotel many times since it was Laforet, and I feel like the service was better before. The prices are much higher than before, but I still feel like it's terrible.
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Guest User
High Floor Deluxe Guest Room, 2 Twin
Stayed in Oct 2025
Business traveler
12 reviews
7.0/10
Posted on Nov 4, 2025
The only disappointment was that there was no lounge on the upper floors.
Original textTranslated by Google
Response from Property: We apologize for any inconvenience this may have caused.Access to the lounge is limited to guests staying on the Executive Floor.
Dadouxiaoai
High Floor Deluxe Guest Room, 1 King
Stayed in Jan 2025
Business traveler
42 reviews
9.5/10
Amazing
Posted on Feb 24, 2025
The hotel room is relatively large, the breakfast is very good, the location is also good, there is a shuttle bus to Shinagawa Station
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Guest User
Superior King Room
Stayed in Jan 2025
Business traveler
1 reviews
10/10
Outstanding
Posted on Feb 15, 2025
Breakfast: The salad was fresh and the rice was delicious and satisfying.
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Guest User
High Floor Deluxe Guest Room, 1 King
Stayed in Jan 2024
Couple
145 reviews
10/10
Outstanding
Posted on May 6, 2024
The hotel facilities are good, and the hotel has a free shuttle bus to Shinagawa Subway Station, which is very convenient. There are not many commercial shopping nearby. The hotel is right next to a beautiful park. There is also a FamilyMart convenience store inside the hotel, which is very convenient. The facilities and room size are better than other hotels in Tokyo.
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Anonymous User
Deluxe King Room
Stayed in Dec 2023
Couple
11 reviews
8.0/10
Very good
Posted on Feb 29, 2024
It is not recommended for tourists to stay here. There is not much food nearby.
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Guest User
Deluxe Room
Stayed in Sep 2023
Couple
5 reviews
9.5/10
Amazing
Posted on Oct 9, 2023
Very satisfied, the service is excellent! If you stay one less day, you will be given check-out money. It is very hygienic. It is also very cost-effective to treat friends to dinner. The transportation is convenient. I will stay in this hotel next time.
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Guest User
Deluxe Room
Stayed in Jun 2023
Business traveler
11 reviews
10/10
Outstanding
Posted on Jul 12, 2023
The location of the hotel is very good, very close to Haneda Airport, not far from the subway, suitable for business travel
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2023 Kenny Lee
Superior King Room
Stayed in May 2026
Business traveler
23 reviews
9.0/10
Great
Posted on Jun 16, 2026
friendly staff and good location
Dongdongdong-Debbie
Deluxe King Room
Stayed in Mar 2025
Business traveler
100 reviews
10/10
Outstanding
Posted on Apr 27, 2025
This hotel is located right in the heart of Tokyo. As a five-star establishment, it's the only choice when my boss travels for business. The facilities are excellent, and both the cleanliness and service are top-notch. Highly recommended.
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Detianduhou80
Deluxe Twin Room
Stayed in Apr 2025
Business traveler
350 reviews
10/10
Outstanding
Posted on May 12, 2025
Convenient transportation, nice environment, very satisfied.