Hotel Cocoro Inn Asakusa Kuramae Reviews

1)Even though I told the arrival time by phone in advance, there was no staff even if I arrived at that time, and it was a pitch-black room with no lights. There was no phone to call the staff, and I waited for a while, but it was creepy, so when I thought about going out, the staff appeared. 2)There were multiple suspected violations of laws and regulations -There should be information that the inn operator is required by law to collect from customers, but no information was requested. -There was no evacuation route information. -No documents of terms and conditions associated with accommodation -when I made a complaint, they tried to force me to check out, saying, "You seem to be dissatisfied with our hotel, so please check out for a refund." (The staff came to the room and urged me to check out one hour later). -If they were properly accounted for, I would have to collect the accommodation tax from the guest, but the simple receipt I received does not contain any tax breakdown. 3) No COID19 countermeasures have been taken: they didn't check fever, infection/disinfection, vaccination, etc. 4) Unclean room: The futon is damp and smelly. I don't know when it hasn't dried. 5) Insufficient explanation and unacceptable attitude: when i asked "The shower does not get hot”, staff said,"if you're Japanese, we don't have to explain how to get hot water (I'm Japanese, the responder is probably Foreigners)". when I complained "i don't know how to check out as you don't give me any information", the staff said "I have explained by SMS (actually, it was not sent, and sent me after the phone call, saying "usually I send this kind of SMS" and gave me the information. 6) There were too many bad points, but the worst one is that they urged me to check out when I pointed out the bad points. 7) The environment is such that even people without reservations can enter the guest rooms, and hotel staff is usually absent. (The doors of the guest rooms are open until the guest enters.) 8) The room key return post is located at the entrance of the building, but anyone can retrieve the key because the post is open (there is a possibility that a duplicate key will be created). In fact, I had booked for two nights, but I felt uncomfortable and frightened, so I checked out for only one night without a refund.