After midnight, an announcement was made in the building to follow the instructions of staff because there was a risk of fire, but there was no communication for nearly 20 minutes, so I went outside in a panic. After that, other people were also anxious and gathered outside, but there was no communication and time passed, so I went to check at the reception desk and asked a staff member named Sugimoto, who was completely irritated and ignored me. I asked him several times what happened and he finally said that everything was fine. During that time, he didn't look at me at all and looked at his cell phone. When I told him that I was anxious because there was no announcement and I didn't know the situation, he got angry and said that he couldn't respond to each person individually, and when I told him that he should make an announcement in the building, he ignored me again. It was the worst attitude and response.
I returned to my room feeling anxious, and after 1:00 a.m., music was suddenly played over the building's internal broadcast twice, about every 30 minutes, to wake me up, and after 2:00 a.m., another announcement was made that there was a fire. Then, immediately after that, an announcement was made that everything was fine. I couldn't sleep because of the anxiety and the repeated announcements. In the end, they never apologized and just ignored me and got angry. It was so bad I never want to use them again.
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