2 Chome-17-54 Akasaka, Minato Ward, Tokyo, 107-0052, JapanView Hotel Details
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Hotel Mystays Premier Akasaka Guest Reviews
4.4/5
Very Good
656 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(656)
Positive reviews(623)
Reviews with photos/video(119)
Easy to get around(84)
Close to metro(43)
Quiet & comfortable(35)
Many dining options(31)
Convenient for shopping(20)
Beds were average(13)
Friendly front desk staff(13)
Stayed multiple times(7)
Negative reviews(33)
Guest User
Superior Double Room-Non-Smoking
Stayed in 2024年8月
Couples
1 review
3.0/5
Posted on 2024年9月2日
My stay at the my stay hotel was not bad the room I had was very small and Every time you walk in the room it had a mold like smell however my stay was okay easy check in and easy check out
Response from Property: "Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. Your remarks are sincerely appreciated. We take pride in providing a convenient and comfortable stay for our guests and strive to ensure that every guest leaves satisfied.
We sincerely apologies that your recent visit wasn’t up to our standards. It must have been frustrating and uncomfortable to use the room in that condition. Our biggest room is Superior Twin Room, i hope you could check it on your next visit. We shall also use this valuable review to improve our air conditioning for much better services in the future.
We look forward to seeing you again at HOTEL MYSTAYS PREMIER Akasaka on your next trip.
HOTEL MYSTAYS PREMIER Akasaka
Front Office"
Guest User
Superior Double Room-Non-Smoking
Stayed in 2024年9月
Solo travelers
3 review
3.0/5
Posted on 2024年10月8日
horrible cleanness conditions. This is not Japan.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. Your remarks are sincerely appreciated. We take pride in providing a convenient and comfortable stay for our guests and strive to ensure that every guest leaves satisfied. We offer our sincere apologies that your recent visit wasn’t up to our standards. It must have been frustrating and uncomfortable to use the bed in that condition. Rest assured, we shall use this valuable review to improve our staff training and facilities for much better services in the future. We hope to see you again at HOTEL MYSTAYS PREMIER Akasaka on your next trip.
HOTEL MYSTAYS PREMIER Akasaka
Front Office
Guest User
Superior Double Room-Non-Smoking
Stayed in 2024年10月
Couples
22 review
4.5/5
Great
Posted on 2024年10月21日
As usual, we had a good stay here. The hotel is well positioned and well staffed. Check in and check out are quick and questions are answered promptly. All staff have a good understanding of English and are able to help.
Rooms are comfortable and clean and the provisions in the room are great - apart from not offering a coffee! Fortunately, the 7-eleven downstairs is able to provide this easily. Rooms are small and one of you, if staying as a couple, will be positioned against the wall which is the reason for not giving a 5 on the rooms.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. We are more than glad to provide a convenient stay for you. We sincerely apologize that we were not able to meet your expectations regarding the room. Our biggest room is the Superior Twin Room with two beds with more space. We hope you could also check that out for your next trip. We hope to see you again at HOTEL MYSTAYS PREMIER Akasaka.
HOTEL MYSTAYS PREMIER Akasaka Front Office
Guest User
Superior Double Room-Non-Smoking
Stayed in 2024年10月
Family
12 review
4.5/5
Great
Posted on 2024年10月27日
Nice location. In a distance from the subway. A lot of restaurants that you can walk and explore.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka. We appreciate you taking the time to write to us. We are located at a convenient point in Tokyo. Akasaka is well-known as a good place to have meals. Also, we are located just 5 minutes away from the nearest station, Akasaka Station on the Chiyoda line, and there are 2 more stations. We hope to welcome you again at HOTEL MYSTAYS PREMIER Akasaka. HOTEL MYSTAYS PREMIER Akasaka Front Office
Woon&kay
Superior Double Room-Non-Smoking
Stayed in 2024年10月
Business travelers
13 review
1.7/5
Posted on 2024年10月7日
Rooms are very small hardly enough space to move around if you have 2 in a room . Be aware that there is a 500yen extra each night if you wish to have housekeeping services . The room I stayed in first night have a urine smell and it’s very disgusting I ask for a change of room not avail I have to upgrade myself to a bigger room and pay the extra
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. Your remarks are sincerely appreciated. The extra JPY 500 is for those who book the Eco Plan which has no daily housekeeping services included. We take pride in providing a convenient and comfortable stay for our guests and strive to ensure that every guest leaves satisfied. We offer our sincere apologies that your recent visit wasn’t up to our standards. It must have been frustrating and uncomfortable to use the bed in that condition. Rest assured, we shall use this valuable review to improve our staff training and facilities for much better services in the future. We hope to see you again at HOTEL MYSTAYS PREMIER Akasaka on your next trip.
HOTEL MYSTAYS PREMIER Akasaka
Front Office
Hufait
Superior Double Room-Smoking
Stayed in 2024年8月
Business travelers
118 review
4.0/5
Very Good
Posted on 2024年8月19日
Overall was okay experience. The only thing that bothers is the laundry room. There are so many Chinese ********* or middle Eastern people make a mess after washing. Things like putting tissue inside the washing machine and taking off other people clothes without consent before the owner comes back to pick up their washed clothes.
Response from Property: ‘"Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
Thank you for writing to us in your busy schedule. Your kind comments will certainly inspire us to provide better service in the future. Our location is indeed conveniently located in the central Tokyo.
We sincerely apologize for the inconvenience caused by using the laundry machine. We'll make sure it won't happen again.
We will endeavour to ensure that our guests return satisfied and have a great time at the PREMIER Akasaka Mystays.
We look forward to welcoming you again!
Mystays Akasaka Premier
Front Office
Guest User
Superior Double Room-Non-Smoking
Stayed in 2024年8月
Couples
2 review
5.0/5
Outstanding
Posted on 2024年8月13日
Best hotel I have stayed during my trip in Japan. You can take elevators straight downstairs for 24/7 7-11 which was a life saver
Response from Property: "Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. Your warm remarks are sincerely appreciated. We take pride in providing a convenient and comfortable stay for our guests and strive to ensure that every guest leaves satisfied.
Indeed our hotel is accessibly located in the heart of central Tokyo. And we boast of our convenience store which is a part of our hotel.
We look forward to welcoming you again at HOTEL MYSTAYS PREMIER Akasaka on your next trip.
HOTEL MYSTAYS PREMIER Akasaka Front Office"
Cristiane
Superior Double Room-Non-Smoking
Stayed in 2024年8月
Family
4 review
5.0/5
Outstanding
Posted on 2024年9月20日
Very good hotel! Small rooms but well located. There. Are lots of restaurants nearby and a seven-eleven on the same building, very convenient.
Response from Property: Thank you very much for choosing Hotel Mystays Premier Akasaka.
Thank you very much for taking time out of your precious time to write to us. Your warm words are an encouragement to us and we will continue to provide you with better service in the future.
Our hotel is located in a very convenient place in Tokyo. The largest room is a superior twin room with two beds. We would be happy if you could use that room on your next trip. We look forward to welcoming you again at Hotel Mystays Premier Akasaka.
Hotel Mystays Premier Akasaka
Front Desk
Matchu
Superior Double Room-Non-Smoking
Stayed in 2024年2月
Couples
30 review
4.5/5
Great
Posted on 2024年2月8日
The hotel is well located. 10 m walk from the station. Nice area and plenty of restaurants nearby.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. We are indeed located at a convenient point in Tokyo, with many restaurants and near 3 stations by 5-10 mins on foot. We hope to see you again at HOTEL MYSTAYS PREMIER Akasaka.
HOTEL MYSTAYS PREMIER Akasaka Front Office
Yappep
Superior Double Room-Non-Smoking
Stayed in 2024年1月
Couples
17 review
3.0/5
Posted on 2024年1月8日
4 days room service 1 time. The rest have to pay 500 yen per housekeeping service. Further away from train exit need to walk about 10mins.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. Your remarks are sincerely appreciated. We offer our sincere apologies that we failed to explain your room plan sufficiently during check-in. Your reservation is called Eco Plan which only has housekeeping/cleaning once every four nights. If you wish for cleaning everyday, we also have plans available for that which you can also book online or add onsite through the front desk. We are grateful for this valuable review. We hope to see you again at HOTEL MYSTAYS PREMIER Akasaka on your next trip.
HOTEL MYSTAYS PREMIER Akasaka
Front Office
Dr_Biki
Superior Double Room-Non-Smoking
Stayed in 2024年3月
Couples
10 review
5.0/5
Outstanding
Posted on 2024年3月25日
Great location , near to the subway , great service , nice clean room . We enjoyed our stay there
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka. We appreciate you taking the time to write to us. Your warm remarks will surely inspire us to provide much better services in the future. We hope to see you again at HOTEL MYSTAYS PREMIER Akasaka. HOTEL MYSTAYS PREMIER Akasaka Front Office
Zebrabra
Superior Double Room-Non-Smoking
Stayed in 2024年3月
Couples
2 review
5.0/5
Outstanding
Posted on 2024年3月13日
Love the bathroom; it's the perfect space for self-care. I enjoy the refreshing scent of the shampoo on my hair and body. The bathroom provides facial care in convenient small packs. The interior is cozy and inviting, making it ideal for indulging in a leisurely bath, shower, or applying makeup. Additionally, we have a decently-sized window that allows ample sunshine into the room. Natural light is crucial for creating a pleasant ambiance in a hotel room, particularly when it's cold outside. While the room had harsh lights, I would have preferred a softer and more relaxing atmosphere. Moreover, the disappointment was amplified by the fact that the lamp on the desk was not working. However, one of the most convenient aspects of the stay was the presence of a 7-11 on the B1 level. It saved me from having to venture out into the cold weather to buy anything. Overall, it has been a great stay, and the location is excellent, situated in the midst of well-known districts. I highly recommend it!
Response from Property: Thank you very much for choosing HOTEL MYSTAYS PREMIER Akasaka. We appreciate you taking the time to write to us. We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests. Furthermore, we hope to serve you again in the future. MYSTAYS PREMIER Akasaka Front office
Alexander
Superior Double Room-Non-Smoking
Stayed in 2024年2月
Couples
2 review
4.2/5
Very Good
Posted on 2024年2月29日
Great location, but is very small (similar to other Japanese hotels, however) + a rare cleaning service.
Breakfast is terrible, do not waste your money.
Elevator goes to B1 floor with 7/11 which is great.
Bath tub in the room.
Response from Property: Thank you for taking the time to share your feedback.
We have some kinds of rooms in our hotel, and you can see the size of the beds and rooms on the Internet.
You can also select whether the reservation includes cleaning service or not.
If you have an opportunity to stay with us in the future, please consider other rooms and reservation plans.
Sincerely,
HOTEL MYSTAYS PREMIER Akasaka
Front office
Rolands
Superior Double Room-Non-Smoking
Stayed in 2024年7月
Family
9 review
4.7/5
Amazing
Posted on 2024年8月2日
Nice hotel in a convenient location! Worth the money.
Response from Property: Thank you for sharing your feedback.It's terrific to hear you had an outstanding stay with us.We are very glad that you are satisfied with our location.We are close to Akasaka station, Tameikesanno station, Akasakamitsuke station which gives you access to all the major parts of Tokyo.Please consider us for your future travel plans. We're eager to host you again.HOTEL MYSTAYS Premier AkasakaFront desk
Leonah
Superior Double Room-Non-Smoking
Stayed in 2024年2月
Couples
26 review
5.0/5
Outstanding
Posted on 2024年3月11日
This hotel was nice in that there were two accessible metros within walking distance. Alot of restaurants nearby and quiet surroundings.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Akasaka.
We appreciate you taking the time to write to us. Your warm remarks will surely inspire us to provide much better services in the future. We hope to see you again at HOTEL MYSTAYS PREMIER Akasaka.
HOTEL MYSTAYS PREMIER Akasaka
Front Office