THE AOYAMA GRAND HOTEL

Great location, spacious rooms.

I have to say something about this hotel. How did it get on the luxury list? I feel that this hotel is full of unprofessionalism. Please check which hotel has a 1.5m bed on the luxury hotel list? Even the basic size requirement for five-star hotels is 1.8m. Don’t you have this common sense? I have never been so speechless because of the size of the bed... When we checked in, the front desk told us that because the hotel rooms were fully booked, they could only arrange a 1.5m bed room. We were two adults with a child (and we had noted it). After coordination, the hotel told us that "because the two guests who came to our hotel can stay in a 1.5m bed", so it was our fault to bring a child to stay? ! Requesting a 1.8m bed for more than 3,000 per night is not worthy of staying, right? In addition, because we didn’t have enough room, we had to change rooms in the middle of the two days we booked. They could understand and comfort us. On the first day, we upgraded to the so-called suite (I didn’t think it was set anywhere) because this room was 1.8m, and then told my booking platform that because the room was upgraded, we had to change rooms on the second day...excuse me? ! Did we ask you to upgrade? We want to stay in the room we booked. Do you have a 1.8m bed? What's even more outrageous is that after checking in, they gave me time to solve the problem and told me that the solution was to let one of us sleep on the sofa? ! What are you thinking... Objectively speaking, the hotel hardware is indeed ok, but please study it carefully. Staying in a hotel is also about hardware + service. Service is not just a smile... Besides, you were given a note of requirements, so it's really hard to evaluate

The hotel is nice, but it's strange that the check-in area and the restaurant are connected together. The room is nice. But my room seems to be next to a cleaning room. The waiter talked to me at the door every morning. I thought there was someone standing next to my bed in my sleep. The soundproofing of the door is average. The Italian food upstairs is good. It's convenient to go shopping and take a taxi. The mirror in the bathroom is very bright and suitable for makeup.