Hotel Sunroute Plaza Shinjuku

Hotel Sunroute Plaza Shinjuku Reviews

Hotel Sunroute Plaza Shinjuku

2 Chome-3-1 Yoyogi, Shibuya Ward, Tokyo, 151-0053, JapanView Hotel Details
Hotel Sunroute Plaza Shinjuku
Hotel Sunroute Plaza ShinjukuHotel Sunroute Plaza ShinjukuHotel Sunroute Plaza Shinjuku
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Hotel Sunroute Plaza Shinjuku Guest Reviews

4.5/5
Great
1826 review
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(1826)
Positive reviews(1799)
Reviews with photos/video(423)
Easy to get around(320)
Convenient for shopping(127)
Close to airport(95)
Many amenities(54)
Delicious breakfast(49)
Luxurious(27)
Nice toiletries(22)
Delicious buffet(8)
Negative reviews(27)
Chayawat
Standard Twin Room
Stayed in aug. 2024
Family
2 review
5.0/5
Outstanding
Posted on 14 aug. 2024
Hotel location is excellent. Just a minute of walking, I can reach a shopping area & restaurants & train station. Room is good. (not small)
Response from Property: Thank you for your positive review. We look forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku
LimLS
Economy Double Room
Stayed in juli 2024
Family
8 review
5.0/5
Outstanding
Posted on 7 aug. 2024
Very pleasant experience. Limousine bus right at the hotel for pick up and drop off. Walking distance to train station and convenience shop. A lot of complimentary items.
Response from Property: Dear LimLS, thank you for sharing your pleasant experience with us! We are delighted to hear that you enjoyed the convenient location and complimentary items during your stay. We look forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku
Richie5
Standard Single Room
Stayed in juli 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on 4 aug. 2024
Good location and very fast access from Shinjuku station, Japan. Many amenities nearby which make the hotel a very good venue. Price of the hotel is also very reasonable. Will Likely booked again when visit Tokyo again.
Response from Property: Thank you for your positive review. We are delighted that you enjoyed our location near Shinjuku station and the nearby amenities. We look forward to welcoming you back on your next visit to Tokyo. Warm regards, Hotel Sunroute Plaza Shinjuku
Rolands
Standard Single Room
Stayed in juli 2024
Family
9 review
5.0/5
Outstanding
Posted on 2 aug. 2024
Old, but very clean, well maintained, excellent facilities, prime location. Nothing to complain about!
Response from Property: Dear Guest, Thank you for your positive review. We take pride in our well-maintained facilities and prime location. We appreciate your kind words and look forward to welcoming you back. Hotel Sunroute Plaza Shinjuku
Naing Naing
Economy Double Room
Stayed in juli 2024
Family
3 review
5.0/5
Outstanding
Posted on 31 juli 2024
Environment is clean , breakfast should be more Japanese food . We stayed 4 nights and breakfast is the same every day .
Response from Property: thank you for your feedback. We appreciate your comments on the cleanliness of our environment. We will consider adding more Japanese options to our breakfast buffet. We hope to welcome you back for an improved experience. Hotel Sunroute Plaza Shinjuku
Guest User
Economy Double Room
Stayed in juni 2024
Couples
1 review
4.7/5
Amazing
Posted on 16 juni 2024
This is our 2nd time staying in the Hotel Sunroute Plaza Shinjuku, we chosen due to the location. Overall we're very satisfied, the staff at the frontdesk very helpfull, but little bit dissapointed with the restaurant staff during breakfast. It is said the breakfast time until 10am, on the 3rd day we check in for breakfast at 09.45 am but they've already closed. Actually the previous day, I also saw the waiters talking very rude to the customer when asking about payment although the customer has explained that they have paid. Need more customer service training for people at the restaurant.
Response from Property: Dear Guest, Thank you for sharing your feedback following your recent stay at Hotel Sunroute Plaza Shinjuku. We appreciate your loyalty as a returning guest and are delighted to hear that you were satisfied with our front desk staff. However, we sincerely apologize for the inconvenience you experienced with the restaurant staff during breakfast. Rest assured that your comments have been shared with the relevant team for further training and improvement. We strive to provide exceptional customer service at all times. We hope to have the opportunity to welcome you back for an even better experience. Warm regards, Hotel Sunroute Plaza Shinjuku
Guest User
Standard Single Room
Stayed in sep. 2024
Couples
4 review
5.0/5
Outstanding
Posted on 27 sep. 2024
Excellent location and service
Response from Property: Dear Guest, Thank you for your kind words about our excellent location and service. We are delighted to have met your expectations and look forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku
Jtkc
Economy Double Room
Stayed in juni 2024
Couples
8 review
4.0/5
Very Good
Posted on 9 aug. 2024
Small room size. Good for just a few days stay, not too long given the size of the room. Location is very good.
Response from Property: Thank you very much for your feedback. We are grateful for the favorable comments regarding the location of our hotel. We understand your concerns about the room size and will strive to ensure your comfortable stay. We look forward to welcoming you again.Hotel Sunroute Plaza Shinjuku
Choy Fong
Economy Double Room
Stayed in maj 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 11 juni 2024
The best part and the reason why I booked this hotel is that it is direct stop for the bus airport limousine. Means don’t need to lug the luggage around. Board and alight at the hotel lobby.
Response from Property: We appreciate your stay at our hotel. Thank you for your valuable feedback. We are pleased that you were satisfied with the convenient location of our hotel and the limousine bus service. We strive to provide our guests with a stress-free experience. We look forward to welcoming you back again in the future. Hotel Sunroute Plaza Shinjuku
Carol SPH
Economy Double Room
Stayed in maj 2024
Couples
1 review
5.0/5
Outstanding
Posted on 14 juni 2024
Room was abit smaller but it was ok as we r small size Asians. Good supply of toilettereis...amazingly, they provided face mask n hair mask. Helpful staff to direct you without fail.
Response from Property: Dear valued customer, thank you very much for your valuable feedback. We are pleased to hear that you are satisfied with the room facilities. Our hotel staff is always dedicated to supporting our customers. We sincerely look forward to welcoming you back to Hotel Sunroute Plaza Shinjuku.
BLNg
Standard Twin Room
Stayed in maj 2024
Couples
1 review
5.0/5
Outstanding
Posted on 26 maj 2024
Room is pretty spacious considering it's in Tokyo. Airport limousine service is right in front of the door of the hotel which makes it very convenient
Response from Property: Thank you for your positive review. We are delighted to hear that you found our rooms spacious and enjoyed the convenient airport limousine service. We look forward to welcoming you back soon. Warm regards, Hotel Sunroute Plaza Shinjuku
Chezzles
Economy Double Room
Stayed in maj 2024
Couples
2 review
5.0/5
Outstanding
Posted on 25 maj 2024
Super convenient location, very accessible to the express bus terminal which has direct bus to Disneyland/airport/kawaguchiko. Lots of amenities provided but room is slightly small for 2 big luggage’s
Response from Property: Thank you for choosing our hotel. We appreciate your feedback regarding the location and amenities. We will take your comments into consideration and strive to enhance your experience in the future. Warm regards, Hotel Sunroute Plaza Shinjuku
Amos K
Standard Double Room
Stayed in maj 2024
Couples
12 review
4.2/5
Very Good
Posted on 26 maj 2024
The hotel is decent and nice enough to stay in, for a 3 star standard. I particularly love the location of this hotel in Shinjuku, which is very good as it is near the train station. Room is a bit small but it’s expected in Tokyo unless go for higher star hotels and willing to pay the higher prices.
Response from Property: Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you found our hotel decent and enjoyed our convenient location in Shinjuku. We understand the room size might be compact, which is common in Tokyo. We appreciate your understanding and hope the overall experience met your expectations. We look forward to welcoming you back in the future. Warm regards, Hotel Sunroute Plaza Shinjuku
Guest User
Economy Double Room
Stayed in okt. 2024
Couples
22 review
5.0/5
Outstanding
Posted on 28 okt. 2024
A short walking distance to bus station and Shinjuku station and airport limousine stops at the hotel main entrance. There were 3 supermarkets located near the hotel and a cafe opposite the hotel serving good breakfast.  A wide selection of toiletries were placed  infront of the lift lobby. Staff were very polite and helpful in handling  luggage forwarding to other hotels.
Response from Property: Dear AP452278****, thank you for your positive review. We are delighted to hear that you enjoyed the convenient location of our hotel and the nearby amenities. It is wonderful to know that you found our staff to be polite and helpful during your stay. We look forward to welcoming you back again soon. Warm regards, Hotel Sunroute Plaza Shinjuku
Guest User
Economy Double Room
Stayed in maj 2024
Couples
8 review
5.0/5
Outstanding
Posted on 6 maj 2024
Clean room, good location, close to public transit, walkable distance to attraction
Response from Property: Dear Guest, thank you for your positive review. We are delighted to hear that you enjoyed our clean rooms, convenient location near public transit, and proximity to attractions. We look forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku