Holiday Inn Hotels in Toronto

The Shanghai auntie at the front desk was so kind and let us check in early. The service was incredibly attentive, and the breakfast was absolutely delicious. The restaurant service was fantastic, especially the bacon and potato hash. The hotel is located right in the heart of Toronto, making it easy to walk to all the popular attractions. Plus, there's a big supermarket on either side of the hotel.

This is my first time staying here and it may be my last time. Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude. Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues. The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue). I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me. Overall room cleanliness was fine except a few colored specks on one of the bath towels. The room curtains as well as the shower temperature were confusing to adjust. The HVAC noises were quite disruptive too. I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.

I chose it for the free airport shuttle which runs every 30 mins. The hotel service was very good and I was texted twice during my 2 night stay to ask if all was well. Parking is not free as is the case with all the chain hotels near Pearson airport. The room was spotless and had everything needed. There is construction at the moment so only one entry door in use which was miles away from the room and was not marked with signage outside. When I noted that in my text response, it was immediately dealt with. I was made a member of their customer rewards program without asking and I would stay there again.