Old Mill Toronto Hotel

The most amazing place ever

I did not expect a $50 additional fee for cleaning services. I would not have stayed here. They cleaned the room sure, but a surprise $50 upon checkout was not worth it. That should have been in the initial price. I expected better signage within the hotel: there are multiple lobbies and multiple pathways between multiple areas of the hotel; so meeting anyone is Very confusing. I expected a functioning restaurant for such a nice hotel. It was closed Monday-Wednesday, my first three nights there. Their menu also shouldn't demand those prices, so I guess the Inn Denied me another disappointment in that regard. I also expected some method of morning food/breakfast other than room service with a tiny menu. I expected the elevators to work as well. The left one closest to the Smith Bar would often not open at all or spit you out on the wrong floor. Setting up wi-fi to the TV for better viewing options didn't work. I only had one hour so it wasn't the hassle to send somebody up. So much for that hr of relaxation. I expected more than one person at the front desk during peak times of check-in/out. The spa was closed every time I passed by. I feel like a simply paid steep hotel prices for a nice bath in the room and nice wallpaper in the function/conference rooms. The robes were stiff; the toiletries were low quality. I feel like patrons must not know any better, and the success of the Old Mill Inn must be due to return patrons who find comfort in a familiar hotel. I don't think I would recommend this venue/hotel again for anybody, for any purpose.

I was initially apprehensive about staying in an "old" hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future