Trump Turnberry

We were staying in a 6 bed villa for two nights. Check-in was swift, efficient and very helpful. Pre arrival communication was excellent. After an excellent spa treatment we went for afternoon tea. We were ushered to 1906 where a table was set up for us (nice touch). On asking for our names, the staff member took an internal call and the four of us are standing there like total plums for a couple of minutes until he finishes the call. The correct course of action is to take us to the table then deal with any calls. Trip to the pool the next day was great apart from people filming on their mobiles. I don’t fancy appearing on a random Tik Tok or whatever they were doing, nor does my teenage daughter. Why are mobiles even allowed poolside? Be prepared for guests filming or talking loudly (on speaker) as you try to relax. We had a lovely meal in our villa, then called for transport to the hotel just before 9pm, whilst others in our party decided to walk up. (Note you can have food sent to the villas, and the menu looked good). We were told the service was busy shuttling guests from the clubhouse, fair enough, however we sat for 30 mins, phoned back, and a “no Operator available” message popped up. We gave up and walked, informing reception when we finally arrived they could cancel our transport, which was obviously not coming anytime soon. We would have appreciated a call back to tell us to hang tight or that there were further significant delays. We could see the shuttle bus parked up at the clubhouse as we walked up to the hotel, waiting on guests who were taking their time in coming out. We ordered our drinks, then waited a further 20 mins to receive them, as apparently the bar was short staffed. We finally got to enjoy our after dinner drinks, served in the nice lounge area, an HOUR after calling for transport. Breakfasts are very good, and overall the staff were super friendly. The customer service in some areas needs work.

I was taken here as a surprise for my birthday at the beginning of December. I had always wanted to go but never got round to it. From the second you arrive you know that you are going to be well looked after. The building is so impressive and the drive up to the hotel is an experience on its own. The ground and facilities are immaculate, everything you would expect for a 5 star resort. Parking was super easy and the check in experience was on point, everything single member of staff we encountered was an absolute credit to the place. I have stayed in many 4 and 5 star hotels across the world as part of my job and it’s the staff that make it a truly magical experience. We were helped to our room by one of the door men, shown the room and features and made sure we were happy with the room. The rooms were immaculate, so clean and tastefully decorated with all the necessary items on what to see and do during your stay. Large TV, mini bar, kettle, iron, large closet, safe, toiletries etc all provided. Information of restaurants and spa opening times were out of date on the TV, but the website is up to date all small glitch that has probably just been overlooked. Bed was super comfy. Loads of information on the activity’s available which is second to none on my next visit I will be making use of these especially the clay shooting and archery. The spa was fantastic, plenty of things to do and plenty of space for all guests, even loved the little touches of being able to order pool snacks and drinks. (Hot tub wasn’t working during our stay but again not a huge disappointment , could have done with some signage) the relaxation room and aromatherapy shower was unreal. On our way back to the room in the evening our room was turned down for the evening which was a beautiful touch, little touches by the house keeping team such as wrapping the charging cables in trump branded cable ties, the glasses sat on the bedside tables, blinds drawn and bathroom set up were just delightful. Went for dinner at Duel in the Sun as the menu suited us better than the 1906 restaurant. The staff and the food were absolutely phenomenal, the little touches on the table such as our name and the birthday wishes were just such a personal touch. ( should keep the restaurant open till 7pm at the duel just for guests who want a less formal dining experience) we were taken back to the main hotel and had a few drinks in the lobby which was again just perfect with the staff being super attentive and present. Made our way back to the spa until 9.30pm before heading back to the room. Had a wonderful nights sleep so peaceful. Breakfast was perfect a little confusing around the prices so wasn’t sure it was included and thought that we had to order off the menu however spoke to one of the waitress's who explained we could order what ever we want to suit our taste and dietary requirement. The breakfast was OUTSTANDING the quality of the items you could tell that it was only the best and loc

Hi I booked two rooms for a family wedding on 23/11/24 , we have stayed here quite a few times over the years and the first class service you receive has never wained , staff are brilliant and can’t do enough for you , nothing is a problem and the rooms are very luxurious , actually it that’s good we’re back tomorrow for an overnight stay.

I recently went to the Christmas Sunday brunch at turnberry hotel. The waitress spilled milk over myself and my disabled father. Lack of help from staff or management. The disabled toilets where locked and no information was provided. Staff eventually told me I had to go to the other disabled facilities that was a fair walk away from the restaurant. Food was lacking this year, no selection for children. Greatly disappointed! Especially for the price. Would not return with my family.

Beautiful hotel with amazing views of the sea and Ailsa Craig. We visited for a spa day with afternoon tea. A mix up at the beginning with our treatment times didn’t set things off to a good start however this was quickly rectified by staff. The spa was lovely and I had the best massage by Julie-Ann. The little sorbet and drinks after our treatments were a lovely touch and very refreshing. Unfortunately the afternoon tea did let things down a bit as the bread for the sandwiches was quite hard. My daughter had also requested no butter on hers however this was still present on her rolls. I also felt that there wasn’t very much food for the price of the afternoon tea (my vegetarian stand had 4 little sandwiches, a tiny vol-au-vent, 2 small cakes on one layer and 2 small cakes on the top). Whilst adequate, it didn’t warrant £50. There did appear to be slightly more with the regular afternoon tea with the addition of 2 small rolls. Our afternoon tea was booked quite late in the afternoon and due to the time of year the dining area was really busy and loud with what seemed to be Xmas nights out. That didn’t really set the right ambience for a family afternoon tea but likely at other times of year would be fine. I would 100% recommend the spa but if returning would avoid the afternoon tea.