Hotel Hindusthan International, Varanasi

Hotel is old building with zero maintenance and some of the staff behavior is also very bad. Coffee machine not working since 3-4 days but no one is responsible. In house phone in room is not working, for every request either come down to reception or call reception number directly. One of the elevator out of total 2 is out so order and no intimation to guest about that, even though they have 100% occupancy in last 2-3 days Below photo is the bowl in service tray for tea bags , coffee and milk sachet. After informing to front manager as well it takes 1 full day to clean

Poorly maintained rooms. Wash rooms are extremely bad. Pathetic service esp. from house keeping dept. Food taste not good. I had my Darshan booked at 6am. Woke up at 5am, but no water in the hot water tap. The house keeping staff had no efficiency to identify the problem. They wasted nearly half an hour. I requested not to keep meddling with things they don’t have knowledge about and asked for a bucket of hot water instead since I had to rush for my pre booked Darshan at the temple. Can u believe what reply I got? The house keeping staff said they had no bucket in the entire hotel! So finally I had to take a cold shower in freezing cold morning weather. If the management cannot maintain the property well, they should just shut it down.

Good food and good ambiance. Staff is very helpful Met all my expectations. They were quick to solve all my issues. Buffet is also good. Kid friendly hotel. I went with my family and met all my expectations. Recommend if budget friendly. 5 star Rajiv from restaurant was highly helpful.

Great service, room is good. Staff is also supportive. Breakfast is good. Enough parking space available. .....,.........................................................................................................

Unfortunately we were very disappointed by this hotel experience. On arrival the lobby smells musty and our rooms smelled even worse and entirely damp as if there had been flooding. I think this may be the case as on several floors there was mattresses etc in the corridors. I managed to swap rooms to one which smelt better and I can’t fault the staff in their handling of this however like my first room this was dated, rundown and generally in need of improvement. Baths were dirty in two of our room and the drains smelled bad. Appliances like the fridge were very out of date and looked unclean and the plug socket came off in my hand when I tried to unplug my own appliance. Mattresses are rock solid as were the pillows which look very old and in need of replacement. My friend had torn bedding in her room as well as stains on towels etc. I had laundry done while I was staying which was delivered back to me with some items still damp. When I told housekeeping about this they told me to just dry them in the room which having paid for this service isn’t acceptable. I will say the food and restaurant staff were excellent as were the hotel shops and their staff and goods. Additionally the housekeeping staff (I didn’t get his name) was exceptional in his kindness and hospitality. The bar however was laughable with all of our orders made wrong, simply told no to what we wanted to order in the first place and unable to make the majority of the menu. We were booked here as part of a tour and this was in the 4 star comfort category which is simply not the case and I will pass this onto our tour provider. To make matters worse when I tried to argue the bill. For laundry on checkout the manager on duty Mr Shunkars attitude was appalling and combative. I explained I wouldn’t be paying for the wet items or the express delivery charge when we had the standard charge. His response was unprofessional, unhelpful and generally unacceptable. Overall, I simply would not recommend for your trip.

Recently booked the room for my elder brother. He was highly satisfied with the rooms and for the service provided by Staff. I booked it directly with the Hotel and felt it very convenient and got good deal. Its value for money. They provided pick up from station at a reasonable charge and it was worth booking.