Hotel Haifa

Every review here regarding rude and arrogant owner behavior is true.To all, Better book some other hotel. 1.I booked master executive double room, and they allocated a different small room for my family. When i asked about it, they refused to change.pic of small room is attached 2. Children requires hot water for bath. There is no hot water coming in the bathroom.I constantly complaints for 2 days and guess,no hot water was provided. Rudely owner says we have boiler and solar water heater but hot water not needed for bath. Owner lied many times. 3. Reception room services not responsive many calls were not attended. 4. Such rude and toxic people running the hotel. We paid for the service and unfortunately we didnt get service. Only positive staff is pappu bhai, cleaning staff.

Rooms are neat and clean with fresh towel and bedsheets. Washrooms have both cold and hot waterl

Hotel was not customer friendly. Behaviour of staff was also not good. By going through mmt, they didn't allow for early check in and we had to wait although their rooms were vacant. They kept saying that room in being ready and no checkout was done. Next day another customer came directly and asked for room at morning time around 07. 00 am and they allow with less price( what i heard at some distance)

Located just by the ghat it is the most convenient place to stay if visiting varanasi, very good service, awesome hospitality and even better food. One must try the ****er pane-er if you get a chance to.

From outside hotel looks fine. They have two buildings and I got room in other building. I think the main building probably would have better rooms but in other building it looks that renovation is still going on. Pros: location is good. Assi Ghat is at 2-3 mins walking distance. You can find eatery joints nearby. Electric kettle is available in the room. Room which I got was spacious and had balcony as well. Cons: I had booked room for 2 adults and 2 kids. Room was spacious, had bed, sofa and a setti. But bed was not sufficient to accomodate all 4 though when i booked room vis make my trip, it showed msg that bed is sufficient for 4 PPL but it wasn't the case. Towels were provided for 2 only and not for 4. No toiletries except for a toilet soap. No hand towel. Maybe not a normal for a three star hotel. Room interior looked old and rough and not appealing. There was a nail on side of double bed. Luckily, we spotted it else might have hurt kids.

The overall service of the hotel isn't that good. We requested for room cleaning service for the first time after staying for a couple of days, with a reminder every hour but didn't get the same. Had to fight to get it cleaned up the next day. We had to check out a day earlier because after we came back to our room, it smelled very bad and we chose not to fight anymore and decided to leave the hotel that very instance. Also, they promise car parking, but we were asked to park our car outside the hotel with the example of another random car parked outside even when parking was available. The only usp of the place is that the hotel is close to assi ghat and the manager as well as the staff are well behaved when spoken to, but that's where it ends because services aren't up to mark as per the cost they are charging.