Popular Vienna 4-star Hotels

I really enjoyed staying here for a one night stay. It is out of town but easily accessible with the metro (U3 at a 10 minute walk), bus and tram right outside the hotel. The decor is retro but clean and some nice touches like a bottle of local water in the room. All of the staff I came across were very helpful as well. Overall no complaints at all would recommend for a trip to Vienna

Great location. Literally less than 2 mins walk from the hotel to Wien’s main/central train station. Excellent services and super friendly and helpful staff. Stayed here for three nights and no problems with everything at the hotel.

Although the hotel was overbooked, Judy responded to our complain promptly, and not only upgraded our room, but also sent us a nice gift (sparkling wine). My wife and I were so impressed with her superb performance, great kindness, and professionalism. The hotel was so clean and has a fantastic location. I certainly would like to return, whenever in the magnificent Venice.

It has a very romantic atmosphere, adding many elements that young people should have. Children like it very much. The room is a little smaller, but the overall value for money is still quite high. Freshly squeezed juice for breakfast, satisfying

Good experiences: Very good location. 1 min from the Metro station. Supermarket in a distance of 30 seconds walk. Water and apple in the lobby as refreshment. Relatively affordable in Vienna. Bad experiences: Unstable water temperature during bathing. That made me just like travelling between hell and heaven for many times. They opened the window when I was out. Then I found insects when I came back. That was a bit disgusting and I need to spend time to deal with the insects. No telephone so I can’t seek help at once. The toilet flush wet the floor.

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

Family of four stayed here for 5 days to meet with friends coming from Italy. The hotel is close to metro and tram so easily access to city for concerts and museums. Hotel has a lttle indoor pool (not heated) and sauna for kids to swim and play. Breakfast doesn’t have fresh fruits and not enough variety so each day is the same. Overall a pleasant stay.

The room was good overlooked the back of the hotel and church, shower was good and small fridge and TV with music channels. Wifi worked well staff on reception were helpful . I borrowed an adapter, printed boarding passes, advice was offered on location. Breakfast was included in our deal it was ok, cold meats, yogurt fruit, nice selection of bread. The eggs and sausages were cold but not meant to be and that was quite early in the morning. Coffee not much good again cold unless you add the hot water no breakfast tea apart from fruit teas. The older guy that was on that day couldn't be bothered when asked for some. The young tall guy much more helpful. Wouldn't have breakfast unless included in deal.Bar wasn't open so no drinks maybe if you ask they open it. No noise from building work but front of hotel covered up. Ok for 2 nights stay. AS some other people have pictured they could do with moving all the old mattresses out the back outside of the seating area in reception which is quite a nice space to sit in. There are toilets in reception which are clean. Local area has few restaurants or cafes nearby so be prepared for this. Unless you count the fast food ones at the station complex. Chinese chain there pretty reasonable.

Is very nice location and very close for everything you can go outside and back again because it’s very near and very nice stuff administration powerfully helps also very clean and bigger size room I loved this hotel also good price

The recipcion was good,I would like to thanks manager of the hotel madam Elizabeth,she was very cooperative with us,in all things.and I advise any person when com to Vienna to stay in this hotel if I will com back to Vienna, sure I will reserve room in this hotel.