Loop Hotel Vilnius

Good hotel for a 1-night airport stay. Lots of choice for breakfast and very comfortable bed.

I had high hopes for this hotel given the previous reviews, but the service was by far the worst I have received in the 40 odd countries I have visited. The sockets in my room did not work, the hairdryer was faulty, the batteries in the TV remote were dead, the bath towels had seen better days, the shower had no pressure whatsoever and the door to the room didn’t close properly. I checked into this hotel after travelling from the U.K. to Vilnius for a reunion - a special occasion. I reported the powerissues to the reception desk via the phone in the room 3 times. The girl was not at all apologetic or helpful and offered no reassurance the power issues would be fixed - no comfort when I’m stood in a towel with wet hair and my reunion and check out fast approaching. A maintenance man eventually attended the room and became very angry when I tried to point out the problem and a solution to him. He ended up leaving the room without saying a word. I checked out and found the receptionist more interested in texting on her mobile, which she didn’t look up from. I understand issues arise, but it’s how you deal with them and this hotel wasn’t equipped. The staff need customer service training as a priority and rooms need to be checked better by housekeeping pre guest occupation. Awful experience and really ruined the celebrations I arrived for! I would avoid at all costs.