Maistra Select Belvedere Resort

NOT A 4 STAR HOTEL - very misleading. All the negative reviews are spot on. I would have to question the good reviews in that are they real reviews or, a company being paid to write good ones. No Tui reps on site, if you need to contact them you do it by email. This hotel has 95% German guests. RECEPTION Reception staff were the worst we have ever come across and we've been all over the world. Extremely unfriendly, unless you are German. My husband enquired if our room was ready having been there since 10am and told to go away until 3pm. It was now 3.20pm and the reception manager, whom we watched serving guests, tapped her watch and said "my shift has ended, one of the other staff will see you", then she walked off. Very rude. There is nothing to do here unless you want to go biking, hiking or see the dolphins. There is no town nearby, only one small supermarket, two bakeries, a small clothes shop and a tiny jewellers. There are a few bars open, but the majority are closed now. THE ROOM. Is a good size. The air con does not work. The fridge is very hot on the outside and does not keep drinks cold at all. The hair dryer is dangerous as it gets so hot you cannot hold it. We can hear every word being said next door. The shower is halfway up the bath facing across so water goes everywhere. The shower head falls off all the time and the bath is very high to climb into. TV only has 3 English news channels and 2 entertainment channels. Two beds put together and you have a small cover on each, not one big one. No kettle in the room for tea/coffee making. RESTAURANT Staff very miserable and rude which other reviewers have also said. Food/ drinks dropped on the floor and not picked up or swept up for the hour we were eating, so anyone could have slipped over and injured themselves. Food just about okay, but definitely not 4 star. Not a great deal of choice. HOTEL ACCESS There are steps and steep sloping roads everywhere, which you have to use to get from your room to the restaurant and pool. No good for disabled people at all, as ALL the rooms are on a very steep hill. Had we had a choice we would have gone home the day after we arrived. To the hotel. Please don't bother answering my review, as I've read all your replies to other reviews.