Guest User
July 1, 2024
I have never stayed anywhere before where the staff were so disinterested in their visitors. There seemed to be no management at all. Staff seem to be really struggling - reception is also running the bar in the pub next door. There is no-one about to speak to, no staff in the hotel at night. The hotel restaurant was shut the 3 nights we were there, as was the bar. And this is the summer season ! The lady taking orders at breakfast was unfriendly and got several orders wrong each day - giving us someone else's order on one occasion. The menu was not entirely correct - 'porridge served with a jug of cream' - no cream. Craster kippers served in many hotels in Northumberland, turned out to be yellow kipper fillets............. But, the room although really small, was extremely clean as was the rest of the hotel. It could be so much better with a manager who cared.