Guest User
January 31, 2023
I booked the Fat Fox for my family to stay at during my wedding which was nearby, as a family we booked a total of 6 rooms, so lucrative business for a small B&B. The issues were numerous. Despite an email confirmation and various phone calls, it transpired on the day before my wedding that a room for my groomsmen and my sister and her partner hadn’t been booked. Heather offered no apology but sought to blame everyone else. She blamed me for not paying a deposit, I offered to do so but she refused and she also blamed my sister for going into a room at checkin that “wasn’t hers”, my sister didn’t checkin, her partner did so this was a lie. Heather then offered one alternative room above the pub that she admitted was noisy and had a shared bathroom, I said a shared bathroom wasn’t going to work and she rudely said it was good enough for a Lord and Lady that were staying there so it should be good enough for my guests. That was incredibly rude and I’m not even sure if what she said was true. As all the issues came out the day before my wedding, we still had a family meal there with 24 of us despite all these issues. The function room was nicely done and the food was good but Heather completely ignored the monumental errors in leaving my family without accommodation. I think she tried to suggest she gave me a preferential rate on the wine I bought, but the price paid was the same as that quoted in the email. In summary, not only was the booking procedure a shambles that led to me having a really stressful day the day before my wedding (Heather didn’t bother to try and sort the situation and find alternative accommodation for us), the staff were rude and didn’t take responsibility for THEIR error and more than that the rooms that she did manage to reserve were tired and not in a good state. Please avoid this pub and B&B as they really don’t deserve your business.