Guest User
June 3, 2024
Poor visit to Windhoek Hilton in April 2024, room 714 a King Executive suite was beautiful as always but filled with large 10cm roaches that came out at night. Housekeeping was clearly aware as we killed them and left them as evidence as well as complaining about them. On arrival we requested sponge pillows instead of down/feather, we could not communicate this message and ultimately all pillows were removed from our room with NO replacements given. Our first evening we dined in the restaurant attached to the hotel, awful cold reheated food was on offer, dry, tasteless and not great. Unfortunately our trip was marred by becoming ill and having to attend Lady Pohamba private hospital, no pillows and ordering room service was useless, a change in staff required us to wait 4 hours and numerous more calls to get nothing. Previous visits have been great, this time NOT GOOD AT ALL.