Jackson House Inn

We have visited Woodstock several times but this was our first time at The Jackson. We could not have been happier with our stay. Our beautifully furnished room was clean and comfortable, the lounges were charming and cozy, and the outdoor areas were spectacular. Looking forward to staying here again on our next visit to Woodstock!

We were so disappointed in our experience at Jackson House. We had stayed here 3 years ago and ranked it one of our top B&B experiences. We were anxious to bring friends back with us this year; unfortunately they did not get the Jackson House Inn we were expecting. This is no longer a Bed and Breakfast; it is a lovely inn. While I understand the inn has had ownership and management changes over the summer, the changes seem to be taking this lovely B & B in the wrong direction. People book Bed and Breakfasts for the bed AND the breakfast. Breakfast was an unbelievably weak offering of two baked goods (bought off site, not baked in the kitchen), plain yogurt, some sliced fruit, hard boiled eggs, and a quiche (again, bought off site). Every single day, this was the exact same breakfast, three days in a row. Not one thing changed except the fruit. In addition, the little extras that make a B&B so homey, have disappeared. The lovely and extensive coffee service set up in the front parlor is gone. No wine in the afternoon, or cookies or treats. No water or ice available. There is a brand new inn keeper, and hopes are that she can restore some of the warmth and hospitality that we had expected. However, the new owners are the ones that have made the breakfast decision and give a feeling that this has become a corporate affair now. I hope I am wrong. The billing was a mess and the owner's response and handling of it were less than good PR. When I asked for his name and contact info in case the credit card charges did not shake out as he promised, he simply told me to email the info address at the inn. No phone number, no full name to contact him. I realize we stayed during a difficult time for the inn as the new inn keeper was starting the second day of our stay. All the more reason for ownership to go out of their way to smooth over any rough edges. My best advice to others at this point is to give it some time and watch the reviews to see if the inn is able to get back on the right footing. Otherwise, just know you are not booking a true B&B, but an inn in a great location.

The positives of our stay included the wonderful staff, beautifully appointed room and pretty grounds. That said, we were very disappointed in what the inn actually offers vs. what is posted on-line. The website has these fabulous pictures of a gourmet breakfast that has nothing to do with what is actually served. Both mornings a choice of (2) breakfast breads (one day it was stale), two choices of quiche (neither appetizing), yogurt with sparse selection of fruit including terrible looking apples & bananas. Day two was a repeat of day one. If you don't like quiche or can't eat dairy, you are out of luck. No egg selection, fruit plate, cereals, ETC. Frankly, we've had better breakfasts at low-cost chain hotels. The website shows a bar that offers signature cocktails, but the bar is closed. Both of these items are false advertising. Other annoyances and suggestions for improvement: - One iron in the whole establishment and no ironing board. - Water is available but there is no ice or "guest refrigerator to store anything. - While rooms are attractive there is an overall lack of warmth or places you want to sit in common areas. Suggestions include providing newspapers, magazines, flowers, wine glasses or beverages/snacks at select times. I understand the owners are new, so I wrote to them to voice complaints and never got a response. I wish them good luck. We have stayed in Woodstock many times before and plan on returning but we won't book this Inn again. Sincerely, M. Green

The Inn and grounds are lovely and the staff kind. We were in a nice room on the 3rd floor. Keep in mind however, you will have to climb 3 flights of steps with luggage! Coffee service not available in the room so 3 flights down if one wants coffee before breakfast. Also, the new breakfast buffet is a bit limited and just ok. Both days, buffet offerings were: choice of 2 breads, pumpkin & banana, yogurt with fresh fruit, 2 quiche choices or hard-boiled eggs, juice and coffee/tea. They have a lovely little bar area, but it was not open or available. BYOB! So what would make it better? For the price, a served breakfast as is typical with a B&B like they used to offer, or more extensive breakfast offerings besides warmed-up quiche. Perhaps a breakfast meat and maybe toast?

An absolutely quintessentially beautiful New England Inn. The staff was incredibly hospitable, the ground were exquisite, the breakfast buffet was delicious and the room was beautiful. Can't wait to come back and visit this extraordinary spot.

We checked in during the first week of August, to learn that new managers had taken over the inn on August 1st. Those chef-created, gourmet multi-course breakfasts for which the Inn is famous? They decided to stop offering them. Immediately. So everyone who had made a reservation before August 1 (meaning, pretty much everyone) learned at check-in that the new managers would not honor the Inn's previous commitments, offering instead a sad and sorry "enhanced continental breakfast" that looked like it had been bought at a convenience store. They could have made this change in any number of ways, such as phasing out the breakfasts over time or communicating the change in advance and offering to waive cancellation fees to any guests who chose to stay elsewhere. But they didn't do that, and instead were combative and defensive toward those guests who voiced surprise and disappointment when learning -- after checking in -- that they would not receive what they paid for. The new owners don't seem to know the first thing about hospitality, or about ethical approaches to running a business, instead choosing profit over people. It was so disappointing. I would not stay there again.