Tianhe Hot Spring Hotel

房間打掃很倉促，浴巾忘記給我放了，沐浴液半夜去要的

It's OK, right?

The room is large and clean, and the package with the hot spring is also very cost-effective. The quality of the hot spring water is not bad, there are free fruits and tea eggs upstairs, and there is a cheap small hot pot buffet with unlimited quantity in the evening. Overall, it is quite good. The service is just so-so. The reception in the lobby is not very proactive and does not talk.

Accommodation packages can be more diverse

The hotel is very clean and has good reviews

I booked a suite for 699 and got two bathing tickets. I checked in at around 11:00 on the first night. After taking a shower, I went to the steam room, but it was closed because I went too late. I had a 9.9 yuan hot pot buffet in the evening. The room was generally OK. I stayed for one night and checked out the next day. That's when I got angry. The bar staff told me that my husband's bathing, accommodation and meals cost more than 1,100 yuan. I said that I had already booked the room through Ctrip, and then they started to verify my order and mobile phone number repeatedly. This shows that the bar staff was very unprofessional. At this time, it should be an account manager who asked my husband if he needed a card and started to promote business. We said that we didn't understand the account, so how could we get a card? People walked away without looking back. What? Am I wrong? Three staff members came to verify my order and asked me for my order mobile phone number at least three times. I was very dissatisfied with this. They were just unskilled in business... More training is needed!

The room is very spacious and quiet at night

The environment and conditions are very good

It was an impromptu trip to the pool and accommodation with friends, but I didn't expect it would be such a bad experience. The receptionist at the front desk had a bad attitude when checking in, and was a bit impatient and arrogant when asked about relevant matters. Later, when I went to have the hot pot buffet for dinner, I found a worm in the fish fillet. I also found hairs when the meat was cooked. There were not many kinds. I was very dissatisfied. The yoghurt and yoghurt in the drinks were not very healthy, they tasted a bit weird, and I had diarrhea after eating them. There are also many restrictions on going to the leisure area for entertainment in the evening. I originally planned to watch a movie in the movie theater in the evening, but I was told that it was only open for a limited time. When we asked the staff about the situation after taking a shower and drying our hair, we learned that our information was not included in the system. We thought it had been solved at that time, but the problem occurred again when we checked out the next day. This service is really terrible. The choice of breakfast was really mediocre, and there were not many choices. In the end, we only had millet porridge. There was no sugar on the counter for us to season and there was no basic choice such as milk and bread. Compared with other hotels, it was still too poor. Much more.